Senior Functional Consultant - ServiceNow & ITIL Expert

Computacenter

Hatfield

On-site

GBP 65,000 - 90,000

Full time

14 hours ago
Be an early applicant
Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Computacenter is seeking a Senior Business Analyst / Functional Consultant to join the Group Information Services team. You will work with users and stakeholders to analyse enhancement requests, define requirements, and deliver changes in a dynamic environment aligned with Computacenter standards and processes.

You will lead workshops, drive end-to-end delivery, ensure thorough testing and documentation, and coordinate with in-house and external teams in Agile settings across multiple locations.

Qualifications

  • 7+ years in a Business Analyst/Project Management role, with at least 3 years in IT Service Management
  • Experience as lead BA and PM for an application development project in a medium to large company
  • Experience delivering enhancements to a core business system deployed in a medium to large size company
  • Strong experience with ServiceNow: ITSM, FSM, HRSD, SPM and integrations
  • Experience in a hybrid Agile/Scrum/Waterfall framework
  • Ability to write high-quality requirements, test plans, project plans, user guides, and release notes
  • Excellent communication and stakeholder influence across the organization

Responsibilities

  • Analyse enhancement requests with users and stakeholders, prioritise them, and coordinate delivery with in-house tech teams and external suppliers
  • Define requirements, processes, procedures, and reporting for new modules and applications
  • Lead workshops to align requirements across technical and business teams
  • Ensure requirements align with industry best practices and help Computacenter stay competitive
  • Own delivery of enhancements and new components, ensure thorough testing and documentation
  • Work in geographically distributed Agile teams—write user stories, run show & tells, perform functional testing
  • Produce project plans, highlight reports, exceptions reports, and risk & issue logs

Skills

Stakeholder management
Requirements analysis
Agile/Scrum
Workshop facilitation
Documentation
Communication skills
Project coordination
Test planning

Tools

ServiceNow
ITSM
FSM
HRSD
SPM
ServiceNow Integrations

Job description

Computacenter is seeking a Senior Business Analyst / Functional Consultant to join the Group Information Services team. You will work with users and stakeholders to analyse enhancement requests, define requirements, and deliver changes in a dynamic environment aligned with Computacenter standards and processes.

You will lead workshops, drive end-to-end delivery, ensure thorough testing and documentation, and coordinate with in-house and external teams in Agile settings across multiple locations.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Senior Functional Consultant
Senior Functional Consultant

Computacenter • Hatfield

On-site
GBP 65,000 - 90,000
ServiceNow Senior Functional Consultant
ServiceNow Senior Functional Consultant

Computacenter • Hatfield

On-site
GBP 55,000 - 75,000
Senior ServiceNow Solutions Lead (Hybrid UK)
Senior ServiceNow Solutions Lead (Hybrid UK)

Computacenter AG & Co. oHG • Hatfield

Hybrid
GBP 55,000 - 75,000
Senior ServiceNow Functional Consultant | ITSM & PM Lead
Senior ServiceNow Functional Consultant | ITSM & PM Lead

Computacenter • Hatfield

On-site
GBP 55,000 - 75,000
Senior Functional Consultant
Senior Functional Consultant

Computacenter AG & Co. oHG • Hatfield

Hybrid
GBP 55,000 - 75,000
Senior ServiceNow Developer — Build Scalable ITSM Solutions
Senior ServiceNow Developer — Build Scalable ITSM Solutions

Computacenter • Hatfield

On-site
GBP 70,000 - 100,000
Senior Developer
Senior Developer

Computacenter • Hatfield

On-site
GBP 70,000 - 100,000
Senior ServiceNow Business Analyst - Hybrid (ITSM/ITOM)
Senior ServiceNow Business Analyst - Hybrid (ITSM/ITOM)

N Consulting Limited • Glasgow

Hybrid
GBP 60,000 - 75,000
Lead ServiceNow ITSM Process Consultant
Lead ServiceNow ITSM Process Consultant

SoftwareOne • Greater London

On-site
GBP 70,000 - 110,000
ServiceNow Business Analyst — ITSM/HRSD, Flexible Work
ServiceNow Business Analyst — ITSM/HRSD, Flexible Work

Infotel-Uk • Glasgow

On-site
GBP 50,000 - 70,000