Senior Functional Consultant - ServiceNow & ITIL Expert

Computacenter; Hatfield; On-site; GBP 65,000 - 90,000; Full time

Job summary

Computacenter is seeking a Senior Business Analyst / Functional Consultant to join the Group Information Services team. You will work with users and stakeholders to analyse enhancement requests, define requirements, and deliver changes in a dynamic environment aligned with Computacenter standards and processes.

You will lead workshops, drive end-to-end delivery, ensure thorough testing and documentation, and coordinate with in-house and external teams in Agile settings across multiple locations.

Qualifications

• 7+ years in a Business Analyst/Project Management role, with at least 3 years in IT Service Management
• Experience as lead BA and PM for an application development project in a medium to large company
• Experience delivering enhancements to a core business system deployed in a medium to large size company
• Strong experience with ServiceNow: ITSM, FSM, HRSD, SPM and integrations
• Experience in a hybrid Agile/Scrum/Waterfall framework
• Ability to write high-quality requirements, test plans, project plans, user guides, and release notes
• Excellent communication and stakeholder influence across the organization

Responsibilities

• Analyse enhancement requests with users and stakeholders, prioritise them, and coordinate delivery with in-house tech teams and external suppliers
• Define requirements, processes, procedures, and reporting for new modules and applications
• Lead workshops to align requirements across technical and business teams
• Ensure requirements align with industry best practices and help Computacenter stay competitive
• Own delivery of enhancements and new components, ensure thorough testing and documentation
• Work in geographically distributed Agile teams—write user stories, run show & tells, perform functional testing
• Produce project plans, highlight reports, exceptions reports, and risk & issue logs

Skills

Stakeholder management

Requirements analysis

Agile/Scrum

Workshop facilitation

Documentation

Communication skills

Project coordination

Test planning

Tools

ServiceNow

ITSM

FSM

HRSD

SPM

ServiceNow Integrations

Job description

Computacenter is seeking a Senior Business Analyst / Functional Consultant to join the Group Information Services team. You will work with users and stakeholders to analyse enhancement requests, define requirements, and deliver changes in a dynamic environment aligned with Computacenter standards and processes.

You will lead workshops, drive end-to-end delivery, ensure thorough testing and documentation, and coordinate with in-house and external teams in Agile settings across multiple locations.