ServiceNow Platform Support Specialist

Computacenter; Hatfield; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Computacenter is looking for a ServiceNow Platform Support Analyst in Hatfield, UK. The successful candidate will provide second-level support for the ServiceNow platform, ensuring effective incident resolution while managing tickets within defined SLAs. Required qualifications include experience with ServiceNow modules and strong problem-solving skills. The position offers hybrid working, requiring on-site presence twice a week for meetings. Ideal candidates will be organized, proactive, and possess the ServiceNow Certified System Administrator qualification.

Qualifications

• Experience supporting multiple ServiceNow modules such as ITSM, CMDB, and CSM.
• Ability to interpret logs and diagnose issues effectively.
• Strong understanding of ServiceNow best practices.

Responsibilities

• Provide second level support for ServiceNow incidents.
• Manage tickets within defined SLA’s and document work.
• Monitor integrations and resolve reported errors.

Skills

ServiceNow incident support

Problem-solving skills

Root cause analysis

Clear communication skills

SLA management

Education

ServiceNow Certified System Administrator - CSA

1-2 years as ServiceNow analyst/admin

Tools

ServiceNow

ITSM systems (e.g., Remedy)

Job description

Computacenter is looking for a ServiceNow Platform Support Analyst in Hatfield, UK. The successful candidate will provide second-level support for the ServiceNow platform, ensuring effective incident resolution while managing tickets within defined SLAs. Required qualifications include experience with ServiceNow modules and strong problem-solving skills. The position offers hybrid working, requiring on-site presence twice a week for meetings. Ideal candidates will be organized, proactive, and possess the ServiceNow Certified System Administrator qualification.