Senior ServiceNow Developer

DGH Recruitment Limited; Greater London; On-site; GBP 90,000 - 110,000; Full time

Job summary

DGH Recruitment Limited is seeking a Senior ServiceNow Developer to translate requirements into robust ServiceNow designs and lead end-to-end implementation across the full lifecycle. You will design workflows, rules, client scripts and UI elements and embed AI features like Now Assist into solutions.

You will collaborate with stakeholders and the Principal Developer on advanced use cases, drive integration work with other enterprise systems and produce comprehensive technical documentation to

Qualifications

• 5+ years hands-on experience designing, developing and implementing ServiceNow solutions across the full lifecycle.

Responsibilities

• Translate requirements into functional/technical designs and facilitate workshops.
• Design, configure, develop and implement end-to-end ServiceNow solutions, including workflows, rules, scripts, UI elements and forms.
• Embed ServiceNow AI capabilities such as Now Assist and AI Agents into solutions.
• Support advanced agentic use cases and contribute to the platform AI roadmap.
• Design and support integrations between ServiceNow and other systems with senior developers.
• Create and maintain functional/technical docs, ensuring security, scalability and maintainability.

Job description

Senior ServiceNow Developer

• Work with the ServiceNow Engagement Lead and business stakeholders to translate agreed requirements into functional and technical solution designs, contributing to and, where appropriate, facilitating solution-design workshops.
• Design, configure, develop and implement end-to-end ServiceNow solutions, including Flow Designer workflows, Business Rules, Client Scripts, UI Policies, UI Actions, access controls, notifications, catalog items, forms and applications, through to testing support, deployment and post-implementation support.
• Design, configure and help embed approved ServiceNow AI capabilities, including Now Assist and AI Agents, into new and existing solutions.
• Work with the Principal ServiceNow Developer on more advanced agentic use cases and contribute to the platform's AI roadmap.
• Design, develop and support integrations between ServiceNow and other enterprise systems, working with the Principal ServiceNow Developer on complex integrations and technical design decisions.
• Produce and maintain functional and technical documentation, including solution designs, configuration records, technical test requirements and operational support documentation, making sure solutions are secure, scalable, maintainable, performant and easy to upgrade in line with ServiceNow and firm standards.

Your experience:

• Typically, at least five years' hands-on experience designing, developing, configuring and implementing ServiceNow solutions across the full lifecycle, from discovery and design through to testing, deployment and operational handover, ideally in a complex, global organisation.
• Very good functional knowledge of the ServiceNow platform, supported by a sound understanding of its architecture and development best practices.
• Able to engage stakeholders, contribute to solution-design workshops and turn business requirements into effective solutions, explaining the benefits, limitations and technical implications to both business and technical audiences.
• Strong experience configuring Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, access controls, notifications, forms and catalog items.
• ServiceNow Certified System Administrator and / or ServiceNow Certified Application Developer certification, or equivalent demonstrable platform experience, is desirable.
• ServiceNow Certified Implementation Specialist certification in a relevant product area is desirable.