ServiceNow Developer (SC Cleared/Eligible) - Permanent

Cactus IT Solutions UK Ltd; Leeds; On-site; GBP 65,000 - 90,000; Full time

Job summary

Mastek in Leeds is seeking a Senior ServiceNow Developer to design, develop and deploy scalable ServiceNow solutions. You will configure modules, build workflows and integrations, and drive automation across service operations.

The role requires strong JavaScript/Glide scripting skills, ITSM/ITOM/CSM expertise, and CSA plus CIS-DF certifications. Collaboration across customer environments is essential.

Qualifications

• Minimum 6 years of experience as a Senior ServiceNow Developer.
• Extensive experience with ServiceNow development including scripting (JavaScript, Glide).
• Strong understanding of ITSM, ITOM, CSM, PA, CSDM & CMDB, Employee Centre & Integration Hub (REST & SOAP).
• Strong problem-solving skills with focus on automation and continuous improvement.
• Good understanding of ServiceNow out-of-the-box architecture.
• Familiarity with GitHub, Jira and Confluence.

Responsibilities

• Design, develop and implement scalable ServiceNow solutions aligned to customer requirements.
• Configure modules, workflows, business rules, scripts, Flow Designer and UI components.
• Develop integrations and automation to connect ServiceNow with external platforms.
• Ensure technical quality through reviews, testing, and documentation.
• Lead innovation, with reuse across multiple customer environments.
• Provide technical leadership and collaborate with stakeholders across teams.

Skills

ServiceNow development

JavaScript

Glide scripting

ITSM ITOM CSM CMDB

Problem solving

Communication

Automation

Education

ServiceNow CSA

CIS-DF

Tools

GitHub

Jira

Confluence

Integration Hub (REST & SOAP)

Job description

Platform Development & Configuration:

• Design & Development: Design, develop and implement scalable, high-quality ServiceNow solutions aligned to customer requirements and platform best practice.
• Platform Configuration: Configure ServiceNow modules, workflows, business rules, scripts, Flow Designer, UI components and other platform capabilities, adopting a configuration-first approach.
• Integrations & Automation: Develop and maintain customer integrations, APIs and automation solutions to improve service efficiency and connect ServiceNow with external platforms.
• Technical Quality & Governance: Ensure development meets technical standards for security, performance, maintainability and upgradeability, including code reviews, testing and technical documentation.
• Innovation & Continuous Improvement: Identify opportunities to leverage new ServiceNow capabilities and emerging technologies to enhance platform functionality, address technical debt and deliver innovative solutions for customers.

Technical Leadership & Collaboration:

• Serve as a technical lead, providing guidance and best practices across service operations platforms.
• Collaborate with internal and external stakeholders to gather and analyse requirements, translating and documenting these into effective solutions.
• Support internal Mastek growth and innovation workstreams as well as leading them.
• Foster collaboration between ServiceNow and broader service operations tooling, ensuring integration and automation opportunities are maximised.

Innovation & Continuous Improvement:

• Stay current with industry best practices and emerging technologies in service operations tooling, including observability and alerting.
• Drive innovation by integrating and optimising monitoring solutions within service management workflows.
• Develop proof-of-concept (POC) solutions for new features and capabilities across observability and ITSM platforms.
• Lead cross-team initiatives to drive innovation, with the potential for reuse across multiple customer environments.

Service Operations Reporting & Insights:

• Design and implement reporting solutions to provide Real Time insights into service performance, incident trends, and operational health.
• Utilise data analytics and explore machine learning models to predict potential service degradations and optimise resource allocation.
• Enhance reporting capabilities to support compliance, audit, and continuous service improvement initiatives.
  Able to design and read ServiceNow architectural design documentation and present these back.

• Minimum of 6 years of experience as a Senior ServiceNow Developer.
• Extensive experience & understanding of ServiceNow development, including Scripting (JavaScript, Glide).
• Strong understanding of ServiceNow modules & processes underpinning; ITSM, ITOM, CSM, PA, CSDM & CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations).
• Strong problem-solving skills with a focus on continuous improvement and automation.
• Strong understanding of ServiceNow out of the box architecture.
• Good understanding of other platforms such as; GitHub, Jira, Confluence
• Proven experience in developing & implementing innovative solutions on the ServiceNow platform, driving thought leadership.
• Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist - Data Foundation (CIS-DF).