Senior Servicenow Developer

DGH Recruitment Ltd.; Greater London; Hybrid; GBP 85,000 - 95,000; Full time

Job summary

DGH Recruitment Ltd. in London is helping a global law firm recruit a Senior ServiceNow Developer for a permanent hybrid role.

You will translate business requirements into robust ServiceNow designs and deliver end-to-end solutions using Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions and integrations. You will implement ServiceNow AI features, manage enterprise integrations, and ensure secure, scalable solutions with clear documentation, while collaborating in an Agile

Qualifications

• 5+ years of hands-on ServiceNow experience across design, development, configuration, testing and deployment.
• Strong ServiceNow platform knowledge with ability to translate business requirements into solutions.
• Hands-on with Flow Designer, Business Rules, Client Scripts, UI Policies/Actions, access controls, forms and catalog items.
• Experience integrating REST, SOAP, APIs, IntegrationHub, MID Server and Import Sets.
• Proficiency in JavaScript, Glide APIs, HTML, CSS and XML.
• Experience with ITSM, CMDB, Security Operations, Workplace Service Delivery and Discovery; AI capabilities knowledge preferred.
• Experience working in Agile/Scrum environments; CSA/CAD/CIS certifications desirable.

Responsibilities

• Translate business requirements into functional and technical ServiceNow solution designs.
• Design, configure and develop end-to-end ServiceNow solutions using key components.
• Improve processes via workflow automation, self-service and UX enhancements.
• Implement Now AI capabilities including Now Assist and AI Agents.
• Design and support enterprise integrations and custom scoped applications.
• Ensure solutions are secure, scalable, documented and upgradeable.
• Support releases, upgrades, testing, deployments and handover.
• Work with CMDB and platform data to maintain data quality within Agile delivery.

Skills

ServiceNow development

JavaScript

Flow Designer

UI Policies

UI Actions

Business Rules

REST APIs

IntegrationHub

Now AI capabilities

Agile/Scrum

Education

ServiceNow CSA/CAD/CIS certification

Tools

MID Server

Import Sets

Now Assist / AI Agents

AI Agent Studio

Job description

Senior ServiceNow Developer - Permanent - London (hybrid) - £85,000 to 95,000 per annum

Senior ServiceNow Developer - Permanent - London (hybrid) - £85,000 to 95,000 per annum

A fantastic opportunity has arisen for a Senior ServiceNow Developer to join a London-based global law firm.

Key Responsibilities

• Translate business requirements into functional and technical ServiceNow solution designs.
• Design, configure and develop end-to-end solutions using Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, access controls, notifications, forms and catalog items.
• Improve business processes through workflow automation, self-service and enhanced user experience.
• Implement ServiceNow AI capabilities, including Now Assist and AI Agents.
• Design and support enterprise integrations and custom scoped applications.
• Ensure solutions are secure, scalable, maintainable, performant and upgradeable, with appropriate technical documentation.
• Support ServiceNow releases, upgrades, testing, deployments, incidents and operational handover.
• Work with CMDB and platform data to maintain data quality and governance within Agile delivery practices.

Key Experience

• Typically 5+ years' hands-on ServiceNow experience across design, development, configuration, testing, deployment and operational handover.
• Strong ServiceNow platform knowledge, architecture awareness and ability to translate business requirements into effective solutions.
• Strong experience with Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, access controls, notifications, forms and catalog items.
• Integration experience with REST, SOAP, APIs, IntegrationHub, MID Server and Import Sets.
• Working knowledge of JavaScript, Glide APIs, HTML, CSS and XML.
• Experience developing custom scoped applications and workflows across areas such as ITSM, CMDB, Security Operations, Workplace Service Delivery, Contract Management and Discovery.
• Experience with ServiceNow AI capabilities, or strong knowledge of Now Assist, AI Agents and AI Agent Studio.
• Experience working independently within Agile/Scrum environments and engaging both technical and business stakeholders.
• ServiceNow CSA, CAD and/or relevant CIS certification is desirable.