Architect

Insight International (UK) Ltd; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

Insight International (UK) Ltd is looking for a Principal Technical Consultant to leverage deep technical expertise in the ServiceNow platform. The ideal candidate will have extensive experience in implementing ServiceNow's solutions across various modules, focusing on automation using Flow Designer, designing Service Catalog processes, and extending scoped applications. Strong integration capabilities with REST and SOAP are essential. Candidates with relevant ServiceNow certifications are preferred for this enterprise-scale position.

Qualifications

• Deep technical expertise in the ServiceNow platform with enterprise implementation experience.
• Strong hands-on development capability in ServiceNow scripting and configurations.
• Extensive experience with automating processes using Flow Designer.

Responsibilities

• Design and implement ServiceNow workflows and automation solutions.
• Integrate ServiceNow with external platforms using REST and SOAP.
• Configure and customize ServiceNow user interfaces and services.

Skills

ServiceNow platform expertise

Flow Designer automation

REST and SOAP integrations

Service Catalog implementation

ServiceNow UI customization

Education

ServiceNow certifications (CSA, CAD, CIS-ITSM, CIS-CSM)

Job description

ServiceNow Principal Technical Consultant - Skill Requirements

• Deep technical expertise in the ServiceNow platform, including architecture, configuration, and development best practices for enterprise implementations.
• Strong hands-on development capability across the ServiceNow platform, including:
  • Business Rules, Script Includes, Client Scripts
  • UI Policies, UI Actions, ACLs
  • Server-side and client-side scripting patterns
  • Debugging and troubleshooting using Script Tracer, breakpoints, log points, and system logs
• Extensive experience designing and implementing Flow Designer-based automation, including:
  • Creating flows, subflows, and reusable actions
  • Implementing approval flows and workflow orchestration
  • Converting legacy Workflow Editor workflows to Flow Designer
• Strong implementation experience with Service Catalog, including:
  • Catalog items and request fulfillment processes
  • Variables and variable sets
  • Catalog client scripts and UI policies
  • Catalog approval workflows and Flow Designer integration
• Experience designing and implementing integrations using ServiceNow native capabilities, including:
  • Integration Hub
  • REST and SOAP integrations
  • OAuth authentication
  • Integrations with enterprise platforms such as Microsoft services
• Experience configuring and extending ServiceNow user interfaces, including:
  • Service Portal configuration and customization
  • Widget configuration and portal layout development or domain-separated deployments
• Experience designing and extending scoped applications, including development of custom scoped applications and extending out-of-the-box scoped applications such as HRSD.
• Familiarity with ServiceNow implementation documentation and platform guidance, including resources such as the CSM Implementation Guide. (NOTE: This can be supported by the Engagement Manager)
• ServiceNow certifications preferred, including CSA, CAD, CIS-ITSM, and CIS-CSM, with experience delivering enterprise scale implementations.