Senior ServiceNow Delivery Lead — AI‑Driven Workflows

Vallum Associates; West Midlands; On-site; GBP 90,000 - 120,000; Full time

Job summary

Vallum Associates is seeking a seasoned ServiceNow Programme Manager to lead large and complex engagements, guiding delivery teams, architecture design and client outcomes in the West Midlands. The role requires 8+ years in professional services or ServiceNow project management, with certifications and strong workshop facilitation, solution design and integrations experience.

You will drive scalable workflow solutions and AI-enabled processes, ensuring high-quality deliverables and customer

Qualifications

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations.
• ServiceNow Certifications (CSA/CAD/CIS).
• PMP/Prince II certifications.
• Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
• Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
• AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.

Responsibilities

• Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
• Conduct workshops, assess current-state processes, and define future-state technical solutions applying AI-enabled approaches.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Engagement Managers and Associate Engagement while driving solution quality and customer value realization.

Skills

Project management

ServiceNow platform

ITSM

ITOM

ITAM

Platform workflows

Solution design

ServiceNow integrations

Education

ServiceNow Certifications (CSA/CAD/CIS)

PMP/Prince II certifications

Job description

Vallum Associates is seeking a seasoned ServiceNow Programme Manager to lead large and complex engagements, guiding delivery teams, architecture design and client outcomes in the West Midlands. The role requires 8+ years in professional services or ServiceNow project management, with certifications and strong workshop facilitation, solution design and integrations experience.

You will drive scalable workflow solutions and AI-enabled processes, ensuring high-quality deliverables and customer