Senior ServiceNow Delivery Lead – AI-Driven Workflows

Vallum Associates

Chesterfield

On-site

GBP 90,000 - 130,000

Full time

7 days ago

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Job summary

Vallum Associates is seeking an experienced ServiceNow Delivery Lead in the UK to manage large professional services projects and guide delivery teams.

You will design scalable ServiceNow workflows, oversee ITSM/ITOM/ITAM implementations, and drive customer value with innovative AI-enabled solutions. This role requires strong leadership, stakeholder management, and hands-on integration experience.

Qualifications

8+ years in professional services or ServiceNow project management.
Strong experience with ServiceNow modules: ITSM/ITOM/ITAM and platform workflows.
Certifications: ServiceNow CSA/CAD/CIS and PM certifications (PMP/Prince2).
Ability to lead large delivery teams and guide customers.
Experience designing scalable workflow solutions and integrating AI into processes.

Responsibilities

Lead large and complex ServiceNow engagements and delivery teams.
Define future-state architectural solutions and design scalable workflows.
Review deliverables, tests and documentation; ensure quality and value realization.
Mentor Engagement Managers and ensure customer value.

Skills

ServiceNow Platform

ITSM / ITOM / ITAM

Solution Design

ServiceNow Integrations

Project Management

AI in workflows

Leadership & Mentoring

Certifications CSA/CAD/CIS

PM/Prince2 Certification

Job description

Vallum Associates is seeking an experienced ServiceNow Delivery Lead in the UK to manage large professional services projects and guide delivery teams.

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