Senior ServiceNow Delivery Lead | AI-Driven Workflows

Vallum Associates

South Shields

On-site

GBP 90,000 - 130,000

Full time

8 days ago

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Job summary

Vallum Associates in the United Kingdom seeks a senior ServiceNow specialist to lead complex engagements, shaping platform strategy and delivery. You will drive governance, design scalable workflows, and mentor delivery teams while ensuring customer value realization.

The role requires extensive ServiceNow expertise, ITSM/ITOM/ITAM knowledge, and relevant certifications. You will collaborate with customers to define future-state architectures and integrate AI-enabled processes to improve

Qualifications

8+ years in professional services or ServiceNow project management.
2
Expertise in ITSM, ITOM, ITAM and platform workflows.
3
Certifications CSA/CAD/CIS highly relevant.
2
PM/Prince II or PMP certification preferred.
2
Ability to lead large delivery teams and provide technical leadership.
3
Design scalable ServiceNow workflows and architectures aligned to customer goals.
3
Incorporate AI into workflows and decision-making per guidance.
2
Ability to facilitate workshops and define target-state solutions.
2

Responsibilities

Lead workshops, assess current processes, and define future-state solutions.
Review and validate deliverables including configuration, integration, testing, and documentation.
Provide coaching to Engagement Managers and teams to ensure quality and value.
Drive solution quality, innovation and customer value realization.