Senior ServiceNow Architect for Telecom Transformation

Cognizant; Greater London; Sur place; GBP 110 000 - 160 000; Plein temps

Résumé du poste

Cognizant in the United Kingdom seeks a hands-on ServiceNow Architect to lead solution architecture for a large telecom transformation programme. You will own end-to-end architecture across TS(M), TSOM, CSM, ITSM, ITOM, CMDB and SecOps, driving integrations, data migration, and platform design.

You will guide multi-disciplinary teams, establish governance and design patterns, and ensure delivery quality while aligning with business outcomes and security requirements.

Qualifications

• Extensive experience in ServiceNow architecture and enterprise-scale delivery, preferably in telecoms.
• Strong capabilities in TSM, TSOM, CSM, ITSM, ITOM, CMDB, Discovery, Service Mapping, SecOps and IRM.
• Proven ability to design complex integrations using REST/SOAP and IntegrationHub.

Responsabilités

• Own end-to-end solution architecture across ServiceNow domains and platform capabilities.
• Translate business requirements and fit-gap analyses into scalable designs and roadmaps.
• Define platform blueprint, data flows, security model, and non-functional requirements.
• Lead CMDB and CSDM architecture including data quality, ownership, and governance.
• Architect integrations with OSS/BSS, CRM, monitoring, and other enterprise systems.
• Provide data migration oversight from assessment to validation and migration cohorts.
• Facilitate workshops and architecture reviews with stakeholders across business and engineering teams.
• Review designs and user stories to ensure traceability and design compliance.
• Define governance, coding standards, upgrade strategy, and technical debt management.
• Lead delivery teams through build, testing, deployment, and transition to support.

Connaissances

ServiceNow

Solution Architecture

Telecom Domain

IntegrationHub

Security Operations

CMDB

REST/SOAP

JavaScript

CI/CD

Outils

MID Server

Jira

APIs

Description du poste

Cognizant in the United Kingdom seeks a hands-on ServiceNow Architect to lead solution architecture for a large telecom transformation programme. You will own end-to-end architecture across TS(M), TSOM, CSM, ITSM, ITOM, CMDB and SecOps, driving integrations, data migration, and platform design.

You will guide multi-disciplinary teams, establish governance and design patterns, and ensure delivery quality while aligning with business outcomes and security requirements.