Senior Service Planner

Schneider Electric

Warrington

On-site

GBP 35,200 - 52,800

Full time

14 days+

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Benefits offered by this job

Health & life insurance

Pension scheme

Employee share ownership

Job summary

Schneider Electric in Warrington is seeking a Service Planner (Senior Assistant I, Service Planning) to coordinate and optimize field service operations, ensuring engineers, systems and customer requirements are aligned to deliver safe, high‑quality services in line with contractual commitments.

The role demands strong organisation, excellent communication and the ability to multi‑task in a fast‑moving environment.

Qualifications

Experience in service planning, scheduling, coordination or operational support.
Strong organisational, communication and stakeholder management skills.
Ability to prioritise workloads and perform under pressure.
Experience using Microsoft Office, ERP, SAP, Oracle, Salesforce or similar systems.
Strong analytical and problem-solving abilities.

Responsibilities

Plan and schedule engineers for maintenance, call-outs, warranty work, projects, and contract activities.
Coordinate materials, spare parts, subcontractors, equipment, and logistics.
Manage Customer and Partner communications and scheduling updates.
Support field engineers with planning, documentation, safety and timesheet administration.
Maintain contract, customer and operational data within ERP, SAP, Oracle and related systems.
Work closely with Operations Managers, Project Managers, Order Management, Supply Chain and Sales teams.
Quality Recall management
Produce operational reporting with KPI adherence and drive continuous improvement.