Senior Service Operations Command Lead

Computacenter AG & Co. oHG; Hatfield; On-site; GBP 90,000 - 110,000; Full time

Job summary

Computacenter is seeking an experienced Service Operations Command Lead to join our customer programme in Preston, UK. You will act as the senior operational representative within the customer Command Centre, providing leadership, coordination and decision-making across major incidents and service-impacting events.

With strong operational leadership in a complex IT environment, you will work with customer stakeholders, suppliers and Computacenter teams to prioritise issues, ensure effective

Qualifications

• Active SC Clearance required; DV clearance possible if needed.
• Experience in Service Operations, Major Incident Management or similar.
• Strong ITIL knowledge: Incident, Problem and Change Management.
• Experience with ServiceNow and operational monitoring tools.
• Broad understanding of enterprise infrastructure and IT services.
• Strong stakeholder management and communication skills.
• Experience operating within multi-supplier or SIAM environments.
• Excellent prioritisation, analytical and decision-making capabilities.
• Ability to stay calm during high-pressure operational situations.
• Experience leading teams through matrix management.

Responsibilities

• Act as Computacenter's primary operational representative within the customer Command Centre.
• Lead the operational response to major incidents, service degradation and high-priority events.
• Coordinate technical teams and stakeholders to ensure effective service restoration and business continuity.
• Assess business impact, operational risk and service priorities to support decision-making.
• Mobilise the appropriate technical expertise, leadership and resources.
• Provide operational oversight across incidents, risks, service changes and emerging issues.
• Support Major Incident Management, Problem Management and Root Cause Analysis activities.
• Work closely with customer stakeholders and suppliers within a multi-supplier environment.
• Use operational data and monitoring tools to identify opportunities for service improvement.
• Support initiatives to improve operational resilience and automation capabilities.

Skills

Operational leadership

Major Incident Management

Stakeholder management

ITIL disciplines

ServiceNow

Monitoring tools

Decision-making

Analytical thinking

Communication skills

Matrix management

Tools

ServiceNow

Monitoring tools

Job description

Computacenter is seeking an experienced Service Operations Command Lead to join our customer programme in Preston, UK. You will act as the senior operational representative within the customer Command Centre, providing leadership, coordination and decision-making across major incidents and service-impacting events.

With strong operational leadership in a complex IT environment, you will work with customer stakeholders, suppliers and Computacenter teams to prioritise issues, ensure effective