End-to-End Customer Experience Lead (Public Sector)

Computacenter AG & Co. oHG; Hatfield; On-site; GBP 30,000 - 42,000; Full time

Job summary

Computacenter AG & Co. oHG is seeking a Customer Executive in Hatfield, UK to coordinate end-to-end customer experiences across sales, logistics and purchasing.

You will act as the main contact for customers and internal teams, manage deployment schedules and pricing decisions, and drive service excellence to strengthen customer relationships. The role offers exposure to cross-functional teams in a fast-paced, international environment and opportunities to develop commercial and

Qualifications

• 1–3 years experience in an internal sales department with large/medium customers
• Commercial or commercial-technical training
• Strong customer and sales orientation
• Ability to work effectively in a fast-paced environment
• Organisational skills, reliability and sense of responsibility
• Excellent communication and relationship-building skills
• Understanding of marketplace, industry trends and customer needs

Responsibilities

• Act as main contact for customers, vendors/suppliers and internal teams
• Own end-to-end customer experience and deliver excellent service
• Manage deployment schedules and issue call-off instructions
• Oversee and optimise customer stock with Purchasing and Logistics
• Make pricing and margin decisions per pricing strategy
• Coordinate quotation and order management process
• Ensure delivery to customer SLAs and resolve queries
• Identify and participate in process-improvement initiatives

Skills

Customer focus

Sales orientation

Communication skills

Team collaboration

Internal sales experience

Education

Commercial training

Job description

Computacenter AG & Co. oHG is seeking a Customer Executive in Hatfield, UK to coordinate end-to-end customer experiences across sales, logistics and purchasing.

You will act as the main contact for customers and internal teams, manage deployment schedules and pricing decisions, and drive service excellence to strengthen customer relationships. The role offers exposure to cross-functional teams in a fast-paced, international environment and opportunities to develop commercial and