Service Operations Command Lead: Major Incident & SIAM Leader

Computacenter AG & Co. oHG; Preston; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Computacenter, located in Preston, UK, seeks a Service Operations Command Lead to head the customer Command Centre for a strategic IT programme. You will lead incident responses, manage service continuity and coordinate multi‑supplier teams, ensuring rapid restoration of business‑critical services.

The role requires active SC clearance, enterprise IT knowledge, and strong stakeholder management. This is a full‑time on‑site position within a regulated, high‑stability environment.

Qualifications

• Active SC clearance required; may require DV clearance.
• Experience in Service Operations or similar senior leadership role.
• Strong ITIL knowledge: Incident, Problem and Change Management.
• Experience with ServiceNow and operational monitoring tools.
• Broad enterprise infrastructure understanding and operational dependencies.

Responsibilities

• Act as Computacenter's primary operational representative within the customer Command Centre.
• Lead the operational response to major incidents, service degradation and high-priority events.
• Coordinate technical teams and stakeholders to ensure effective service restoration and business continuity.
• Assess business impact, operational risk and service priorities to support decision-making.
• Mobilise the appropriate technical expertise, leadership and resources from across Computacenter.
• Provide operational oversight across incidents, risks, service changes and emerging issues.
• Support Major Incident Management, Problem Management and Root Cause Analysis activities.
• Work closely with customer stakeholders and suppliers within a multi-supplier environment.
• Use operational data and monitoring tools to identify opportunities for service improvement.
• Support initiatives to improve operational resilience and automation capabilities.

Skills

SC Clearance

ITIL expert

ServiceNow

Stakeholder management

Major Incident Mgmt

Multi-supplier SIAM

Operational leadership

Incident management

Change management

Tools

Monitoring tools

Job description

Computacenter, located in Preston, UK, seeks a Service Operations Command Lead to head the customer Command Centre for a strategic IT programme. You will lead incident responses, manage service continuity and coordinate multi‑supplier teams, ensuring rapid restoration of business‑critical services.

The role requires active SC clearance, enterprise IT knowledge, and strong stakeholder management. This is a full‑time on‑site position within a regulated, high‑stability environment.