Service Delivery Leader — Drive Excellence & Growth

Computacenter AG & Co. oHG; Corsham; On-site; GBP 55,000 - 85,000; Full time

Job summary

Computacenter is seeking a Service Manager to lead delivery and continuous improvement for a major UK customer. Based in Corsham, you will oversee a busy service, manage a diverse team, and report to the Senior Service Manager.

You will drive service performance, govern contractual obligations, and collaborate with multiple departments to ensure seamless delivery and commercial success.

Qualifications

• Experience leading service delivery and continuous improvement in a managed or centralised environment.
• Proven ability to manage end-user facing services with strong customer focus.
• Excellent verbal and written communication, with stakeholder engagement skills.

Responsibilities

• Oversee delivery of services to meet/exceed customer expectations.
• Lead a team of service professionals and drive high performance.
• Manage customer relationships and contract commitments while monitoring SLAs/KPIs.

Skills

Service management

People leadership

Stakeholder management

Communication

Job description

Computacenter is seeking a Service Manager to lead delivery and continuous improvement for a major UK customer. Based in Corsham, you will oversee a busy service, manage a diverse team, and report to the Senior Service Manager.

You will drive service performance, govern contractual obligations, and collaborate with multiple departments to ensure seamless delivery and commercial success.