Senior Service Manager – SPR Operations & Resilience

NHS England; Leeds; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

NHS England in Leeds is seeking a Senior Service Manager to lead Safe, resilient SPR operations and align with service management standards. You will coordinate with Service Managers on daily operations, governance, and escalation, while managing incidents, changes and service transitions.

You will ensure new capabilities have ready support models, monitoring and documentation, and you will collaborate with clinical, delivery, product, and supplier teams to meet patient safety and data quality

Qualifications

• Experience leading SPR operations and service management standards.
• Ability to manage incidents, changes and supplier performance.
• Strong cross-functional collaboration with clinical and commercial teams.

Responsibilities

• Lead SPR operations aligned with service management standards.
• Work with Service Managers on daily operations, governance and escalation.
• Manage incidents, problems, changes and service transitions.
• Ensure support models, docs, monitoring and escalation for new capabilities.
• Monitor service measures, risks and improvement opportunities.
• Govern supplier/contract obligations and performance issues.
• Report service health, risks, incidents and improvements for governance.
• Capture lessons to improve quality and reduce recurring issues.
• Collaborate with product, delivery, technical, clinical and supplier teams.
• Meet user and clinical needs, prioritising safety and data quality.
• Help scale SPR governance across NHS England and wider health and care.

Skills

SPR operations leadership

Incident & problem management

Supplier governance & contract mgmt

Cross-functional collaboration

Job description

NHS England in Leeds is seeking a Senior Service Manager to lead Safe, resilient SPR operations and align with service management standards. You will coordinate with Service Managers on daily operations, governance, and escalation, while managing incidents, changes and service transitions.

You will ensure new capabilities have ready support models, monitoring and documentation, and you will collaborate with clinical, delivery, product, and supplier teams to meet patient safety and data quality