Service Management Analyst – Hybrid Ops & Improvements

NHS ENGLAND; Leeds; On-site; GBP 35,000 - 50,000; Full time

Job summary

NHS England in Leeds is seeking a Service Analyst to join the Digital Operations and Service Management (DOSM) within the Technology Digital and Data Directorate. The role supports the Genomics Service or Single Patient Records (SPR) and focuses on delivering reliable, high-quality NHS services.

You will participate in stand-ups, coordinate day-to-day service activities, manage incidents and problems, and contribute to service improvements using sprint-based approaches to enhance user experience

Responsibilities

• Attend and actively contribute to stand-up meetings, providing clear updates on assigned activities, progress, risks and issues, and following through on agreed actions
• Coordinate and undertake day-to-day activities that support the effective operation of services, working independently and with the wider team across incident, problem, release, capacity and availability management, together with business-as-usual stakeholder engagement
• Contribute to the development, monitoring and analysis of service performance metrics, identifying trends and recommending evidence-based service improvements
• Undertake proactive stakeholder engagement, maintaining effective working relationships with service suppliers and customers and supporting the resolution of service-related concerns
• Support the Service Manager in assessing and addressing service-related risks, issues and escalations, coordinating remedial actions and stakeholder communications within agreed levels of responsibility
• Build and maintain relationships with end users, gathering and analysing feedback to strengthen the Service Management team's understanding of service performance and user experience
• Contribute to and, where appropriate, coordinate focused service improvement activities, using sprint-based approaches to deliver agreed outcomes and track benefits

Job description

NHS England in Leeds is seeking a Service Analyst to join the Digital Operations and Service Management (DOSM) within the Technology Digital and Data Directorate. The role supports the Genomics Service or Single Patient Records (SPR) and focuses on delivering reliable, high-quality NHS services.

You will participate in stand-ups, coordinate day-to-day service activities, manage incidents and problems, and contribute to service improvements using sprint-based approaches to enhance user experience