Senior Service Manager, Digital Operations & Delivery

NHS England

Leeds, Exeter

Hybrid

GBP 65,000 - 90,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

NHS England is seeking a Senior Service Manager to lead SPR operations, manage supplier performance and ensure service levels across national IT and digital services. The role spans governance, incident management and continuous improvement, with close collaboration across product, delivery, clinical, and commercial teams.

The post requires strong leadership, contract management skills, and experience in IT and digital service delivery.

Qualifications

Master's degree or equivalent experience.
ITIL Practitioner or VeriSM Foundation or equivalent experience.
Evidence of continuous professional development.
A recognised management qualification or equivalent experience.

Responsibilities

Lead SPR operations with safety, resilience and service standards.
Coordinate with Service Managers on daily operations and governance.
Manage incidents, major incidents, problems, changes and releases.
Ensure support models, documentation, monitoring and escalation for new capabilities.
Report on service health, risks and improvements for governance.
Collaborate with product, delivery, technical, clinical, commercial and supplier teams on risks, issues and decisions.
Prioritise user safety, data quality and user experience.