Senior Application Support Lead – Healthcare IT

System C

Leeds

In loco

GBP 60.000 - 80.000

Tempo pieno

13 ore fa

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Descrizione del lavoro

System C based in Leeds is seeking an experienced Application Support Manager to lead our healthcare support team, ensuring customers receive high-quality, responsive and reliable service while supporting solutions that make a positive difference.

You will oversee incident management, service requests and escalations, and drive continual service improvement by collaborating with Product, Development, Technical Services, Service Delivery and Customer Success teams to meet NHS/regulatory

Competenze

Experience leading an Application Support, Software Support or Technical Support team.
Proven track record handling major incidents and service recoveries.
Experience in ITIL-aligned environments and incident, problem, and change management.
Familiarity with Jira, ServiceNow or similar service management tools.

Mansioni

Lead and develop a high-performing support team.
Drive service excellence across incidents, requests and escalations.
Act as the primary operational lead during major incidents.
Build strong relationships with customers and internal stakeholders.
Promote root cause analysis and problem management activities.
Monitor service performance, SLAs and customer satisfaction.
Identify opportunities to improve processes, efficiency and customer experience.
Support governance activities and regular operational reporting.