Senior Service Manager, Digital Operations & SPR Governance

NHS England; Leeds, Exeter; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

NHS England is seeking a Senior Service Manager within the Digital Operations and Service Management function. You will lead safe SPR operations, manage supplier performance, and drive governance across service levels and incidents.

You will collaborate with product, delivery, clinical, commercial and supplier teams to prioritise patient safety and data quality, while developing frameworks and improving services across the NHS.

Qualifications

• Experience managing suppliers and contracts.
• Ability to deliver service levels and corrective actions.
• Experience with incident, major incident, problem, change and release management.
• Ability to collaborate with product, delivery, clinical, commercial and supplier teams.
• Focus on patient safety, resilience, data quality and user experience.
• Experience developing governance frameworks to scale SPR.

Responsibilities

• Lead safe, resilient, secure SPR operations aligned with NHS England service management standards.
• Work with Service Managers on daily operations, ownership, governance and escalation.
• Manage incidents, major incidents, problems, changes, releases and service transition.
• Ensure new/changed capabilities have ready support models, documentation, monitoring, reporting and escalation.
• Monitor agreed service measures, risks, trends and improvement opportunities.
• Govern supplier/contract obligations, responsibilities, performance issues, risks and escalations.
• Report service health, performance, risks, issues, incidents, changes and improvements for governance.
• Capture and embed lessons to improve quality and reduce recurring issues.
• Collaborate with product, delivery, technical, clinical, commercial and supplier teams on risks, issues and decisions.
• Meet user, clinical and operational needs, prioritising patient safety, resilience, data quality and user experience.
• Help develop and implement frameworks, controls and governance to scale and adopt SPR across NHS England and wider health and care.

Job description

NHS England is seeking a Senior Service Manager within the Digital Operations and Service Management function. You will lead safe SPR operations, manage supplier performance, and drive governance across service levels and incidents.

You will collaborate with product, delivery, clinical, commercial and supplier teams to prioritise patient safety and data quality, while developing frameworks and improving services across the NHS.