Senior Service Designer

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 45,000 - 70,000; Full time

Job summary

An innovative company is seeking a Senior Service Designer to join their dynamic team in Newcastle upon Tyne. This role involves collaborating with multidisciplinary teams to create user-centered designs for public sector projects. The ideal candidate will have a strong background in design thinking, user research, and accessibility standards. You will be responsible for developing prototypes, engaging with stakeholders, and ensuring that designs meet user needs. With a focus on professional growth and well-being, this company offers a hybrid work model and a range of benefits to support your career development.

Benefits

Hybrid work model

Tech benefits

Health coverage

Incentivized certifications

Profit Share scheme

Career development programmes

Qualifications

• Strong understanding of design thinking and evidence-based design.
• Ability to conduct user research and design for diverse user needs.
• Experience with accessible and inclusive design principles.

Responsibilities

• Work with users and stakeholders to design products and services.
• Create and iterate prototypes, ensuring usability and accessibility.
• Communicate design decisions effectively to stakeholders.

Skills

Design thinking

User research

Prototyping

Accessible design

Consultancy skills

Agile methodologies

Job description

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Senior Service Designer, Newcastle upon Tyne

Client: Version 1

Location: Newcastle upon Tyne, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: c23ca7941424

Job Views: 3

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

We are looking to recruit an adaptable Service Designer on a permanent basis who can work effectively in multidisciplinary, agile teams to deliver excellent results across GDS projects for Version 1’s customers in the public sector.

Working with users and stakeholders to determine the best way to design products and services, considering both the end-to-end journey and individual design elements.

Your portfolio will demonstrate your ability to understand users and design to meet their needs, work to relevant design standards, and communicate your design decisions effectively.

Please note you need to be eligible for Security Clearance to apply for this role

SC Typically requires 5 years continuous UK address history (including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.

Qualifications

• Design thinking and evidence-based design. You have a strong understanding of design thinking. You can apply frameworks and approaches as appropriate to the circumstances of a project. You seek to test your assumptions to ensure that your designs are the simplest feasible approach to solving problems for users.

• Focus on users and their needs. You can undertake basic user research activity as appropriate to your design work. You can collaborate with user researchers to understand your users and their needs and to test your designs to ensure usability and accessibility. You can design to meet a wide range of user needs, explain design decisions in relation to user needs, and explain the constraints on your designs.

• Concepts and prototyping. You can create and iterate a variety of different prototypes, selecting the appropriate level of fidelity and tools for the task. You can evaluate concepts and prototypes and explain them to stakeholders and team members. You can select, apply, and adapt appropriate design patterns, and participate in wider design community discussion and activities.

• Experience of accessible/inclusive design. You understand key principles and considerations for accessible/inclusive design and can apply these appropriately. You can evaluate your designs against accessibility standards.

• Knowledge and experience of design standards. You understand common design standards and how to demonstrate compliance. You are aware of standards relevant to UK public sector projects and GDS assessment processes.

• Consultancy skills. You can communicate your design process and decisions effectively, manage stakeholders, escalate issues, and seek support when needed.

• Agile working in multidisciplinary teams. You understand user-centred design practices, align your work to agile workflows, and work collaboratively in a multidisciplinary environment.

Additional Information

At Version 1, we offer comprehensive benefits focusing on well-being, professional growth, and financial stability. Our hybrid work model, tech benefits, health coverage, incentivized certifications, Profit Share scheme, and career development programmes are designed to support our employees' full potential.

Contact: Ashley Smith - Talent Acquisition Capability Partner

Email: [emailprotected] #LI-AS1 #LI-Hybrid