Senior Service Designer

Transformuk; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Transform is seeking a Senior Service Designer to join our RSD: Service Design team in London. You will help solve complex public sector challenges by applying service design methods, research, and cross-functional collaboration with clients on site.

You will work with government agencies, local authorities and other public-facing organisations, shaping services from insight to implementation, ensuring measurable impact and improvements in citizens' experiences.

Job description

Senior Service Designer

Department: RSD: Service Design

Employment Type: Permanent - Full Time

Location: London, UK

Description

About us

We’re Transform.

Transform is a fresh alternative to Big Consulting. As an end-to-end transformation partner, we define, design, build and operate systems that solve our clients’ toughest challenges and seize their biggest opportunities. That often means combining strategy, data, AI, technology, and change management. Sometimes we manage and operate the systems we create; other times, we hand it over for the client to run – standing by to make improvements when things change. It all comes down to making an impact: improving lives, supporting citizens, streamlining workflows, and making the world a better place. We specialise in public sector and public-facing organisations—from government agencies and local authorities to energy, utilities, transportation and healthcare. We also work for some of the world’s most dynamic brands across automotive, retail, financial services, and consumer goods. We work closely (often on site) with our clients; to deliver impact you are keen to help us build the workforce of the future, we should talk.

We’re all in! That's what gets us out of bed every day. We hope you feel the same.

Our Research and Service Design practice

We believe good design changes lives. We exist to help organisations solve complex problems through empathy, evidence and craft, working with our heads, hearts and hands.

That means immersing ourselves in the