Senior Service Designer

Summer Browning; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Summer-Browning Associates is seeking a Senior Service Designer for an initial six-month assignment with the option to extend, supporting a public sector client. Hybrid working in London with Active SC clearance is required to lead service design activities, maintain service blueprints, and ensure high-quality delivery across multiple products.

The candidate will negotiate briefs, coordinate workshops, and produce consistent documentation, while using agile/lean practices and tools like Jira and

Qualifications

• Experience in digital service design setting, negotiating design briefs, leading service design activities, and delivering service outcomes based on user and business needs.
• Experience of creating and maintaining service blueprints, process maps and supporting documentation to a high and consistent standard.
• Experience of selecting and running service design activities (data gathering, workshops, analysis and synthesis, prototyping, user journeys and service flows) for different lifecycle phases.

Responsibilities

• Own the quality, consistency and standard of service blueprints and process maps, keeping them updated and accurate.
• Work in an environment delivering many products with limited resources.
• Support delivery of service design activities and agile tooling usage (e.g., Jira, Confluence).

Skills

Service design

Stakeholder management

Workshop facilitation

Delivery planning

Agile/Lean

Tools

Jira

Confluence

Job description

Summer-Browning Associates is currently supporting our public sector client, who is seeking a Senior Service Designer for an initial six-month assignment with the option to extend.

Location:

Hybrid working - London

About the role:

You will be responsible for owning the general quality, consistency and standard of the service blueprints and process map documents, keeping them constantly updated so they remain an accurate, trusted description of how our services work.

The ideal candidate will hold Active SC clearance and have a strong background in delivery Service Designer support, with the following skills and experience:

• Experience in digital service design setting, negotiating design briefs, leading service design activities, and delivering service outcomes based on user and business needs.
• Experience of creating and maintaining service blueprints, process maps and supporting documentation to a high and consistent standard.
• Experience of selecting and running service design activities (data gathering, workshops, analysis and synthesis, prototyping, user journeys and service flows) for different lifecycle phases.
• You will have worked in an environment that is developing many products at once with limited resources.
• Knowledge of agile or lean ways of working and tools for managing epics, user stories and tasks, e.g. Jira, Confluence.