Service Designer

Synapri; Glasgow; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Synapri in Glasgow is seeking a Service Designer to join a multi-product programme on a 12-month+ contract. Hybrid working 2-3 days onsite; SC security clearance will be required.

The role focuses on leading service design activities, creating service blueprints and process maps, and translating user and business needs into tangible outcomes using visuals such as Microsoft Visio.

Qualifications

• Worked in a digital service design setting, negotiating briefs, leading activities and delivering outcomes.
• Created and maintained service blueprints, process maps and documentation to a high standard.
• Selected and ran service design activities (data gathering, workshops, analysis, prototyping, journeys).
• Used data and research to communicate design approaches within a multidisciplinary team.
• Communicated complex processes clearly using visualisation tools like Visio.

Skills

Digital service design experience

Service blueprinting

Facilitating service design activities

Communicating design approaches

Visualisation with Visio

Tools

Microsoft Visio

Jira

Confluence

Job description

Location: Glasgow (hybrid working - 2-3 days onsite)

Duration: 12 months +

Vetting: SC security clearance will be required

Essential Skills

You must have:

• Worked in a digital service design setting, negotiating design briefs, leading service design activities, and delivering service outcomes based on user and business needs.
• Created and maintained service blueprints, process maps and supporting documentation to a high and consistent standard, keeping them current as services change.
• Selected and run service design activities (data gathering, workshops, analysis and synthesis, prototyping, user journeys and service flows) for different lifecycle phases and situations.
• Used insights from data and research to effectively communicate design approaches within a multidisciplinary team.
• Communicated complex processes in clear written and graphical formats, including using visualisation tools, e.g. Microsoft Visio.

You will ideally have:

• Worked in an environment that is developing many products at once with limited resources, and where your work fits into a larger programme or portfolio.
• Supported team members to understand service design and its value in delivering fit-for-purpose and fit-for-use services.
• Used agile or lean ways of working and tools for managing epics, user stories and tasks, e.g. Jira, Confluence.
• Understood the Government Service Standard and Service Manual.