Senior Service Designer

Version 1; Birmingham; Hybrid; GBP 49,000 - 66,000; Full time

Job summary

Version 1 is seeking a mid-senior service design specialist to shape end-to-end services in a hybrid work model. You will join multidisciplinary teams, map current and future states, and align digital delivery with policy realities.

You will lead workshops, influence stakeholders, and design with accessibility in mind, using co-design techniques and evidence-based decision making to improve services across sectors.

Qualifications

• Experience with GOV.UK Service Standard or public sector projects.
• Ability to simplify complexity for users and teams.
• Comfort with ambiguity and guiding teams.
• Plan and lead workshops with diverse stakeholders.

Responsibilities

• Join multidisciplinary teams to shape end-to-end services centered on user needs.
• Lead across the full service lifecycle from discovery to live.
• Map current and future states and align with policy realities.
• Help clients make evidence-based decisions.
• Collaborate with content, interaction and product teams.
• Shape service visions and facilitate workshops.

Skills

GOV.UK Service Standard

Simplify complexity

Ambiguity navigation

Workshop leadership

Accessibility design

Service vision

Pitching value

Stakeholder comms

Evidence-based decisions

Performance data

Systems thinking

Co-design methods

Agile teams

Miro

Lucid

Figma basics

Tools

Miro

Lucid

Figma

AWS

Oracle

Job description

Salary: £49,000 - 66,000 per year

Requirements

• Have experience working to the GOV.UK Service Standard or within the public sector
• Can simplify complexity and make services usable, scalable, and understandable for teams and users
• Are comfortable working in ambiguity and helping teams find direction
• Can plan and lead workshops and navigate, manage, and influence diverse stakeholders
• Understand and design for accessibility and inclusion across channels and touchpoints
• Can define the service vision and unite a team around it
• Feel confident pitching the value of service design to colleagues, clients, and stakeholders, including those unfamiliar with it
• Have excellent communication skills and can adapt information to different audiences and mediums
• Can build a strong evidence base to support design decisions and clearly explain or defend those decisions when challenged
• Can interpret performance data to make design decisions and inform success metrics to evaluate success and impact
• Think beyond the immediate problem to design services that are sustainable, strategic, and future-proof
• Can visualise complex systems clearly through service blueprints, journey maps, or ecosystem diagrams and adapt outputs to audience learning preferences
• Are skilled at navigating difficult conversations, finding common ground, and escalating issues constructively
• Work with clients, not just for them, co-creating solutions as one team and building trusted, respectful partnerships
• Have experience working in agile, multidisciplinary teams
• Are confident with tools like Miro and Lucid, with a basic level of Figma
• Understand and can effectively use design thinking, systems thinking, and co-design techniques to guide teams and make decisions

Responsibilities

• Join multidisciplinary teams to shape end-to-end services that are accessible, efficient, and centred around real user needs
• Work across the full service lifecycle, from discovery through to live
• Lead on mapping current and future states
• Align digital delivery with policy and operational realities
• Help clients make confident, evidence-based decisions
• Collaborate closely with content designers, interaction designers, product managers, user researchers, business analysts, and technical leads
• Help shape service visions
• Facilitate workshops
• Define the structures, processes, and journeys that underpin great services
• Work on high-profile digital transformation projects across sectors such as education, training, social care, and criminal justice
• Contribute to projects such as improving prison education and training services, supporting social worker skills assessments, sharing sensitive information about children between agencies, reducing administrative burden for schools and teachers, and improving teacher data handling

Technologies

• AWS
• Figma
• Support
• Oracle
• OutSystems
• Snowflake
• Cloud
• Embedded
• UX UI Design

More

We are Version 1, a trusted technology and transformation partner with 30 years in business and strong relationships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake. We are a 3,300+ strong, award-winning employer and a Great Place to Work in Ireland and the UK for more than 10 years, with recognition for womens workplace excellence and wellbeing. We offer a comprehensive benefits package that includes quarterly profit share, strong career progression and mentorship, flexible/remote working, pension with employer match, private healthcare, life assurance, financial advice, wellbeing support, 24 days holiday plus public holidays, enhanced family leave, educational assistance, certifications, reward schemes, and community initiatives. We are committed to diversity, inclusion, accessibility, and a respectful workplace, and we welcome candidates from all backgrounds. This is a full-time, mid-senior level role in our Engineering function, within the Information Technology and Services industry, with a hybrid working style.

last updated 37 week of 2026