Senior Service Designer

Graphics Unlimited (Vic) Pty Ltd; Birmingham; Hybrid; GBP 50,000 - 67,000; Full time

Job summary

A leading company is seeking a passionate Service Designer to join their collaborative community. You'll lead a high-performing team, focusing on user needs and delivering innovative solutions. The role offers a hybrid working model and competitive pay, along with a comprehensive benefits package.

Benefits

Flexible working

Hybrid working

Family-friendly policies

Professional development

Discounts and savings

Qualifications

• Substantial experience in service design approaches.
• Expertise in developing end-to-end services.
• Ability to influence stakeholders on user centricity.

Responsibilities

• Lead a team to create end-to-end service solutions.
• Conduct research studies using qualitative and quantitative methods.
• Articulate product vision and define customer journeys.

Skills

User-Centred Design

Critical Thinking

Collaboration

Job description

DWP. Digital with purpose.

• Do you have a passion for putting user needs at the centre of design?

• Do you want to be part of a collaborative community of Service Designers?

• Can you design services end-to-end and front-to-back?

We want talented, Service Designers with experience, empathy and drive. You'll lead a high-performing team of service designers to create end-to-end solutions using the latest tech and thinking.

DWP delivers services to our millions of customers every day, including the most vulnerable in society. Our expert DWP Digital teams are building, maintaining and transforming those services, using the latest tech, tooling, and thinking.

DWP services are in demand more than ever before. Our digital teams continue to build a complex network of systems and infrastructures, that are the foundations of the improved, modern services we provide.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Design with Purpose.

Our Service Designers:

Design services that have user needs at their core

Understanding user behaviour and feedback is key. You'll translating user need into actionable tasks, and communicate & collaborate with multi-disciplinary teams on world-class solutions.

Use Critical thinking

Your focus on the details helps you collate and analyse research and insights data.

Work closely with researchers

You'll conduct research studies, deploying qualitative and quantitative methods to effectively outline and review user needs.

Articulate the vision for products and services

You lead workshops, communicate goals and drive actionable outcomes, working with product owners and policy colleagues to define the customer journey.

Build an open and collaborative culture

In DWP and the design community you share best practices, effective ways of working and create an open discussion. You help grow our capability and promote service design.

Own and create high quality service design deliverables

Personas, experience maps, insights packs, user flow maps, and service blueprints.

What skills, knowledge and experience are essential for this role? We'll assess these when we look at your application

• Have substantial experience of using hands-on service design approaches to solve complex problems.
• Demonstrate user-centred design expertise to develop end-to-end, front-to-back services using Government principles and evidence that meet citizen and colleague needs as well as department objectives.
• Be comfortable influencing and communicating to a range of colleagues and stakeholders at varying levels of seniority on the value of user centricity, your approaches and decisions.
• Contribute to and support the creation and maintenance of a positive working environment that enables collaboration within your team, the wider department and the service design community.

Details. Wages. Perks.

You'll be based in your choice of one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.

We also have all the tools and tech to work flexibly. We operate a hybrid working model, with some time at home and some time in a hub,

We offer competitive pay of up to £66,058 per annum.

You'll be eligible for a brilliant civil service pension with employer contributions of 28.9%.

You'll get a generous leave package starting at 26 days, rising to 31 over time.

Plus, all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave.

We have a benefits package built around your work-life balance, which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working
• Family-friendly policies
• Time off for volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities

Click 'Apply' for more information and to start an application on Civil Service Jobs.