Senior Service Designer

Join us, be part of more.

We’re more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers, a team of 21,000 colleagues energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, while living our commitment to positive change in communities. Here, you can find more purpose, passion, and potential. That’s why working here is #MoreThanACareer. We do energy differently — we make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell and mend energy. We’ve powered the UK’s homes and businesses for over 200 years. We’re making the UK greener and more energy efficient, approaching Net Zero, using tech like thermostats, heat pumps, solar panels, and EV chargers to help customers reduce their carbon footprint.

Senior Service Designer

Full time/Part time

Location: Leicester or Windsor (hybrid)

About your role:

Shape exceptional customer experiences as a key member of our design team. You will be responsible for end-to-end service design, improving customer journeys, and enhancing how we present ourselves. Your work will transform customer interactions, making touchpoints impactful and seamless.

You will partner with cross-functional teams to design and implement customer-centric service experiences. Conduct user research to uncover needs, challenges, and behaviors, ensuring a deep understanding of their journey.

Orchestrate people, process, content, technology, and environments, understanding operational boundaries, and integrating them into solutions. Create service blueprints, journey maps, and personas to articulate service concepts. Prototype and validate solutions, ensuring alignment with user needs and business goals.

Lead workshops and co-creation sessions to foster collaboration, generate ideas, and shape strategies. Use data insights to guide decisions and evaluate impact. Champion user-centered design principles and advocate best practices organization-wide.

Here’s what we’re looking for:

• Proven experience in user research methodologies informing design work.
• Proven service design experience with a strong portfolio.
• Proficiency in design tools like Sketch, Figma, Adobe Creative Suite, or similar.
• Excellent communication and collaboration skills.
• Strong analytical and problem-solving abilities.
• Ability to work in a fast-paced, agile environment.
• Passion for creating exceptional user experiences.

Why should you apply?

We’re not perfect, but we’re a people-first organization. We support diverse realities and offer flexible rewards to meet your needs physically and emotionally. Discover why we’re a great place to work and what being part of more means for you at https://www.morethanacareer.energy/britishgas.

If you're energetic, passionate about sustainability, and eager to craft a better tomorrow and a better you, join us where your voice matters, growth is prioritized, and your ambitions are supported.

Help us, help you. Share your information throughout our recruitment process to help shape your journey.