Senior Service Designer

Barclays; Glasgow, Northampton; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Senior Service Designer to lead transformative projects. This role focuses on enhancing colleague journeys through innovative design and user-centered methodologies. You will create journey maps, facilitate workshops, and collaborate with cross-functional teams to drive impactful change. With a strong emphasis on visual design using tools like FIGMA, you will help shape the future of work at this forward-thinking organization. Join a team that values diversity and fosters an inclusive culture while enjoying a flexible hybrid work environment.

Benefits

Pension Enrollment

Holiday Pay

24/7 Employee Assistance Programme

Retailer Discounts

Qualifications

• Hands-on service designer with experience in transformation initiatives.
• Strong visual design skills and experience in facilitating workshops.

Responsibilities

• Create and own end-to-end journey maps for user experience insights.
• Lead engaging digital workshops to develop future-state journey maps.

Skills

Service Design

Journey Visualization

Facilitating Workshops

User Interviews

Process Improvement

Visual Design (FIGMA)

Stakeholder Management

Cross-Functional Collaboration

Education

Certifications in Human-Centered Design

Tools

FIGMA

Adobe Illustrator

Miro

MS Whiteboard

Workday

Job description

Job Title: Senior Service Designer at Barclays UK

Join to apply for the Senior Service Designer role at Barclays UK.

Location: Glasgow or Northampton (3 days onsite, Tuesday-Wednesday-Friday)

Length: 6 months

Pay: PAYE only

Overall Purpose of the Role

At Barclays, we're transforming the way our colleagues experience work — and we’re looking for a hands-on Service Designer to help lead this transformation. This role involves shaping and improving end-to-end colleague journeys, from onboarding to growth and beyond.

Key Responsibilities

• Create and own end-to-end journey maps, providing clear insights into user experience, process pain points, and backlog priorities.
• Lead and facilitate engaging digital workshops (typically 5–8 participants), developing future-state journey maps with stakeholders.
• Use FIGMA to visually articulate journeys, flows, and prototypes.
• Apply methodologies such as user interviews, persona creation, observational research, and data-driven insights.
• Collaborate with delivery teams, product owners, and transformation leads, contributing to backlog development and user-centered design.
• Operate as part of an in-house transformation team, actively participating in delivery rather than just advising.

Required Skills and Experience

• Proven hands-on service designer with experience in transformation initiatives and service delivery influence.
• Comfortable working in ambiguity, with expertise in process improvement and journey visualization based on research-backed insights.
• Strong visual design skills, especially with FIGMA (or similar tools like Adobe Illustrator, Miro, MS Whiteboard) for flows, blueprints, or prototypes.
• Experience in facilitating workshops, including stakeholder management and session moderation, both digitally and in person.
• Ability to work effectively with cross-functional teams and senior stakeholders.
• Experience working with Workday (WD) in HR/colleague experience transformation is preferred.
• Experience in financial services industry is desirable.
• Certifications such as LUMA or Human-Centered Design are a plus.

About Barclays

Barclays is a British universal bank with diversified operations including consumer banking, payments, and global corporate and investment banking, supported by its technology and operations services.

Our Values

We are guided by Respect, Integrity, Service, Excellence, and Stewardship — shaping our relationships and performance.

Diversity & Inclusion

We foster a culture where all backgrounds are valued, and talents are nurtured, enabling everyone to contribute fully.

Hybrid Working

We support flexible work arrangements, with colleagues spending between 20% to 60% of their time in the office, depending on role and personal circumstances.

Benefits

As a contract employee through Randstad Sourceright, you’ll receive benefits including pension enrolment after 12 weeks, holiday pay, 24/7 Employee Assistance Programme, and discounts at various retailers and restaurants.

Additional Details

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Functions: Design, Art/Creative, IT

Industry: Banking