Senior Service Designer

Centrica; Leicester; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking energy company as a Senior Service Designer, where you'll shape exceptional customer experiences and drive the transition to a greener future. In this hybrid role, you'll collaborate with cross-functional teams, lead workshops, and utilize user research to inform your designs. With a strong focus on user-centered design principles, your contributions will significantly impact customer interactions and service delivery. This innovative firm values diversity and offers a supportive environment that prioritizes your growth and well-being. If you're passionate about creating meaningful user experiences, this is the opportunity for you.

Qualifications

• Proven experience in user research and service design.
• Strong portfolio demonstrating design capabilities.

Responsibilities

• Design and enhance customer service experiences.
• Conduct user research and create service blueprints.

Skills

User Research

Service Design

Design Tools (Sketch, Figma, Adobe Creative Suite)

Communication Skills

Analytical Skills

Problem-Solving

Agile Methodologies

User-Centric Design

Tools

Sketch

Figma

Adobe Creative Suite

Job description

Join us, be part of more.

We’re more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers, a team of 21,000 colleagues energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, while living our commitment to positive change in communities. Here, you can find purpose, passion, and potential. That’s why working here is #MoreThanACareer. We do energy differently—we do it all: make, store, move, sell, and mend energy.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve powered the UK’s homes and businesses for over 200 years—yet, our goal now is to make the UK greener and more energy efficient, approaching Net Zero. Using tech like thermostats, heat pumps, solar panels, and EV chargers, we make it easier and cheaper for customers to reduce their carbon footprint.

Senior Service Designer

Full time/Part time

Location: Leicester or Windsor (hybrid)

About your role:

Shape exceptional customer experiences as a key member of our design team. You will be responsible for designing and improving our services, enhancing customer journeys, and how we present ourselves. Your work will transform customer interactions, making each touchpoint impactful and seamless.

You will partner with cross-functional teams to design and implement customer-centric service experiences. Conduct user research to uncover needs and challenges, creating service blueprints, journey maps, and personas to visualize concepts. Prototype and validate solutions, ensuring alignment with user needs and business goals.

Lead workshops and co-creation sessions, fostering collaboration and generating ideas. Leverage data insights for decision-making and evaluate the impact of improvements. Champion user-centred design principles across the organisation.

What we’re looking for:

• Experience using user research to inform design
• Strong portfolio showcasing service design work
• Proficiency in design tools like Sketch, Figma, Adobe Creative Suite
• Excellent communication and collaboration skills
• Analytical and problem-solving abilities
• Ability to work in a fast-paced, agile environment
• Passion for creating exceptional user experiences

Why apply?

We’re a people-focused organisation supporting diverse realities. Our total rewards offer flexibility to meet your needs, supporting you physically, emotionally, and financially. Discover why we’re a great place to work and what being part of more means for you: https://www.morethanacareer.energy/britishgas

If you’re energetic, sustainability-minded, and eager to craft a better tomorrow and a better you, join us. Your voice matters, growth is non-negotiable, and your ambitions are our priority.

Help us, help you. Share your information throughout our recruitment process to help shape your journey.