Senior Service Delivery Manager (Remote/Hybrid)

Version 1; Belfast City District; Hybride; GBP 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Quarterly profit share

Career progression coaching

Flexible/remote working

Private healthcare

Gym discounts

Enhanced maternity/paternity leave

Educational assistance

Annual Excellence Awards

Diversity and inclusion programs

Résumé du poste

Version 1 is seeking a Service Delivery Manager to own client relationships and ensure successful service delivery. You will collaborate with customers, the Service Delivery team, and Technical Consultants to drive outcomes and customer satisfaction.

You will manage reporting, reviews, financials, forecasting, ISO20000 compliance, service improvement and risk management while seeking new opportunities within existing accounts. The role offers flexible/remote working and a strong progression path.

Qualifications

• Experience: 8+ years in Service Delivery Management.
• Language: Fluency in English.
• ITIL v4 certified with strong skills in Service Design, Operations and Transition.
• Customer service and relationship management experience.

Responsabilités

• Service Reporting: Produce both customer and internal service reporting.
• Service Reviews: Conduct regular reviews with customers.
• Customer Management: Handle escalations, issues, problems, and requirements.
• Financial Management: Oversee invoicing and financial aspects of assigned accounts.
• Forecasting: Perform monthly forecasting of project costs and revenue, understand gaps and put corrective measures in place.
• Compliance: Ensure ISO20000 compliance and best practices.
• Service Improvement: Identify and implement continual service improvement initiatives.
• Risk Management: Manage business risk and ensure business continuity.
• Customer Satisfaction: Achieve targets and drive improvement initiatives.
• Business Development: Explore and drive opportunities for new or additional work within existing customers.

Connaissances

English fluency

ITIL v4 certified

Strong communication

Customer relationship management

Forecasting

Revenue generation

Analytical abilities

Process orientation

Teamwork

Self-starter

Description du poste

Version 1 is seeking a Service Delivery Manager to own client relationships and ensure successful service delivery. You will collaborate with customers, the Service Delivery team, and Technical Consultants to drive outcomes and customer satisfaction.

You will manage reporting, reviews, financials, forecasting, ISO20000 compliance, service improvement and risk management while seeking new opportunities within existing accounts. The role offers flexible/remote working and a strong progression path.