Senior Service Delivery Manager, MIDAS & Roadside Tech

National Highways; Warrington, Milton Keynes; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

National Highways is recruiting a Senior Service Delivery Manager for MIDAS to oversee the operational performance, reliability and continual improvement of a critical roadside technology service. You will lead fault, event and problem management and drive service improvements across the MIDAS lifecycle.

You will collaborate with Operational Technology teams, asset managers, engineering specialists, suppliers and customers to maximise value, ensure safe journeys, and report on performance and

Qualifications

• Degree in Engineering, Telecommunications, Operational Technology, Information Technology or related discipline, with an ITIL qualification (preferably ITIL 4 or V5).
• Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment.
• Experience of managing technology services that support operational decision-making, infrastructure operations or safety-critical environments.
• Proven experience delivering measurable service improvements through data analysis, stakeholder engagement and supplier management.
• Ability to interpret complex technical and operational information and make informed decisions in ambiguous or fast-paced environments.
• Excellent communication skills with experience influencing senior stakeholders and presenting service performance information at executive level.

Responsibilities

• Responsible for the operational performance of one or more roadside technology types, primarily MIDAS; lead fault, event and problem management.
• Analyse service performance data, asset health information, incident trends and operational risks to identify improvements.
• Work with service design and procurement teams to feed lessons learnt into the asset life cycle.
• Improve performance by developing relationships between end-users, suppliers, installers, asset managers and maintainers.
• Oversee service management and robust financial management of contracts, monitoring, assuring and reporting.

Skills

Service management

Stakeholder management

Communication skills

Data analysis

Education

Degree in Engineering, Telecommunications, Operational Technology, Information Technology or related discipline

ITIL qualification (preferably ITIL 4 or V5)

Job description

National Highways is recruiting a Senior Service Delivery Manager for MIDAS to oversee the operational performance, reliability and continual improvement of a critical roadside technology service. You will lead fault, event and problem management and drive service improvements across the MIDAS lifecycle.

You will collaborate with Operational Technology teams, asset managers, engineering specialists, suppliers and customers to maximise value, ensure safe journeys, and report on performance and