Operations Supervisor

Apply now!; Birmingham; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave + 8 bank holidays

Pension contribution

Life assurance 4x Salary

Employee Assistance Programme

Employee Discount Scheme

Free car parking

Job summary

Arvato is seeking an Operations Team Leader to drive day-to-day success in our Birmingham operation at Hams Hall. You’ll lead a team, coordinate workflows, and ensure service levels, quality standards, and business objectives are met.

Reporting to the Operations Manager, this hands-on role focuses on problem solving, process improvements, and people development to keep operations running smoothly and efficiently.

Qualifications

• Experience of working with computerised systems.
• Reliable, good time management and organisation skills.
• Strong written and verbal communication.
• Ability to take ownership of an issue and see it through to resolution.

Responsibilities

• Lead and inspire your team to meet SLAs and targets.
• Plan and distribute work orders, ensuring balanced workloads.
• Coordinate daily operations, steering processes to ensure timely delivery.
• Act as first point of contact for process and technical issues.
• Identify operational issues and implement corrective actions.
• Take ownership of SLA compliance and quality standards.
• Use SAP to manage and monitor operational activities.
• Support resource planning, including staffing and infrastructure requirements.
• Create, analyse, and evaluate operational reports.
• Maintain and improve quality and service standards.
• Provide people management, including coaching and performance support.

Skills

Time management

Leadership

Communication

Numerical skills

Record keeping

Ownership

Tools

SAP

Job description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

Location: Hams Hall

Hours: 40 hours per week

Reporting to the Operations Manager, you will play a key role in driving the day-to-day success of our operation. As an Operations Team Leader, you will lead and motivate your team, coordinate workflows, and ensure we consistently deliver against our service levels, quality standards, and business objectives.

This is a hands-on leadership role where you’ll be at the heart of the operation solving problems, improving processes, supporting your people, and making sure everything runs smoothly and efficiently.

What you’ll be responsible for

• Lead and inspire your teamto achieve and exceed agreed SLAs and performance targets.
• Plan and distribute work orders, ensuring workloads are balanced and resources are used effectively.
• Coordinate daily operations, steering processes and ensuring business activities are delivered efficiently and on time.
• Act as the first point of contact for process and technical issues, ensuring faults are investigated, resolved, and escalated to the appropriate departments when required.
• Identify operational issues and opportunities for improvement, implementing corrective actions and monitoring their effectiveness.
• Take ownership of SLA compliance, ensuring agreed service levels consistently maintained.
• Use SAP to manage and monitor operational activities.
• Support resource planning, including staffing and infrastructure requirements, to ensure the team is equipped for success.
• Create, analyse, and evaluate operational reports, using data and insights to drive informed decisions.
• Maintain and continuously improve quality and service standards.
• Take responsibility for people management, including coaching, performance management, development, and day-to-day team support.

Qualifications

• Experience of working with computerised systems
• Experience and understanding of working in a temperature-controlled environment an advantage
• Able to demonstrate reliability, good time management and organisation skills
• Good written and verbal communication.
• Good numerical skills and record keeping skills.
• Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner.

Additional Information

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub
• Free car parking

Job Segment: Operations Manager, Logistics, Supply Chain Manager, Supply Chain, Operations, Automotive