Senior Service Coordinator, Domestic Abuse Support

BCHA; Bournemouth; Hybride; GBP 29 000 - 30 000; Plein temps

Résumé du poste

BCHA in Bournemouth seeks a Lead Service Coordinator to oversee day-to-day coordination of Support Services, ensuring safe, high-quality, person-centred support. You will work closely with the Operational Manager to steer staffing, quality, and continuous improvement, guiding colleagues and championing the voices of people supported.

Hybrid working arrangement; the role emphasises safeguarding, service development, and strong partnership with staff and partner agencies to deliver positive

Responsabilités

• Support the Operational Manager with the day-to-day coordination of the service.
• Act as a key point of contact for staff, customers and partner agencies.
• Help coordinate rotas and staffing arrangements to ensure the service is appropriately resourced.
• Provide day-to-day guidance, support and direction to colleagues.
• Support team meetings, house meetings, forums and other opportunities for participation and feedback.
• Promote high standards of person-centred support and positive outcomes.
• Support colleagues to complete high-quality assessments, support plans, reviews and pathway planning.
• Carry out initial quality checks of case files and provide constructive feedback.
• Support internal audits and identify areas where service quality can be improved.
• Help monitor KPIs, service outcomes and reporting requirements.
• Support the coordination of referrals, assessments and admissions.
• Attend professional, safeguarding, multi-agency and risk meetings where required.
• Support effective risk management and ensure safeguarding concerns are identified and responded to appropriately.
• Build positive relationships with partner agencies and professionals.
• Support the delivery of inductions, mandatory training and ongoing learning within the team.
• Promote equality, diversity, inclusion and a psychologically informed approach.
• Ensure policies, procedures, health and safety and safeguarding requirements are followed.
• Support the Operational Manager with service development and continuous improvement.
• Take responsibility for agreed areas of the service and deputise for the Operational Manager when required.

Description du poste

BCHA in Bournemouth seeks a Lead Service Coordinator to oversee day-to-day coordination of Support Services, ensuring safe, high-quality, person-centred support. You will work closely with the Operational Manager to steer staffing, quality, and continuous improvement, guiding colleagues and championing the voices of people supported.

Hybrid working arrangement; the role emphasises safeguarding, service development, and strong partnership with staff and partner agencies to deliver positive