Senior Service Coordinator: People-Centred Support Lead

Bcha; Ferndown; On-site; GBP 32,000 - 42,000; Full time

Job summary

BCHA is seeking a Lead Service Coordinator to help run our support services in the UK. You will coordinate day-to-day operations, guide staff, and ensure safe, high-quality, person-centred support across our services.

You will work closely with the Operational Manager, monitor KPIs and quality, and drive continuous improvement while keeping the voices of people we support at the centre of all we do.

Qualifications

• Experience in support services and coordinating teams to deliver high-quality support.
• Knowledge of person-centred approaches and safeguarding obligations.
• Ability to monitor service quality and drive continuous improvement.

Responsibilities

• Support the Operational Manager with the day-to-day coordination of the service.
• Act as a key point of contact for staff, customers and partner agencies.
• Help coordinate rotas and staffing arrangements to ensure the service is appropriately resourced.
• Provide day-to-day guidance, support and direction to colleagues.
• Support team meetings, house meetings, forums and other opportunities for participation and feedback.
• Promote high standards of person-centred support and positive outcomes.
• Support colleagues to complete high-quality assessments, support plans, reviews and pathway planning.
• Carry out initial quality checks of case files and provide constructive feedback.
• Support internal audits and identify areas where service quality can be improved.
• Help monitor KPIs, service outcomes and reporting requirements.
• Support the coordination of referrals, assessments and admissions.
• Attend professional, safeguarding, multi-agency and risk meetings where required.
• Support effective risk management and ensure safeguarding concerns are identified and responded to appropriately.
• Build positive relationships with partner agencies and professionals.
• Support the delivery of inductions, mandatory training and ongoing learning within the team.
• Promote equality, diversity, inclusion and a psychologically informed approach.

Skills

Leadership

Team coordination

Staff scheduling

Person-centred approach

Quality assurance

Safeguarding

Job description

BCHA is seeking a Lead Service Coordinator to help run our support services in the UK. You will coordinate day-to-day operations, guide staff, and ensure safe, high-quality, person-centred support across our services.

You will work closely with the Operational Manager, monitor KPIs and quality, and drive continuous improvement while keeping the voices of people we support at the centre of all we do.