Senior Service Architect DV Clearance: Service Design Leader

Project Freelance; Stoke-on-Trent, Hart; Remote; GBP 90,000 - 120,000; Full time

Job summary

LA International is seeking a Senior Service Architect with an active DV clearance to lead service design across complex technology environments. You will own and author collateral, review peers' work, and drive readiness, transition, and through-life management.

The role requires strong ITIL/ISO 20000 knowledge, UML/BPMN modelling, SIAM, and PRINCE2/Agile delivery. You will influence solution design, manage risks, and ensure security and compliance across services.

Qualifications

• Strong service architecture and service management experience in complex tech environments.
• Deep knowledge of ITIL and ISO 20000 with ability to map and assess service design.
• Experience producing HLDs and service design documentation.
• Proficient in UML and BPMN for modelling and analysis.
• Familiarity with SIAM operating models and service transition.
• Excellent stakeholder management and influence across domains.

Responsibilities

• Own and author service design collateral including HLDs and BPMN models.
• Review peer documentation to ensure high quality standards.
• Undertake service management impact assessments across designs.
• Map customer requirements and demonstrate compliance with outcomes.
• Facilitate service readiness, acceptance, and through-life management.
• Support service transition and exit activities.
• Identify service risks and elevate them to the domain lead.
• Influence solution design to improve stability and efficiency.
• Collaborate with broader disciplines including Test and Security.

Skills

Service Architecture

Service Management

ITIL/ISO 20000

UML

BPMN

SIAM

Stakeholder management

Solution design influence

Education

ITIL Certification

PRINCE2/Agile

ISO 20000 related training

Tools

UML tools

BPMN tooling

ITSM tooling

Enterprise Management tooling

Job description

LA International is seeking a Senior Service Architect with an active DV clearance to lead service design across complex technology environments. You will own and author collateral, review peers' work, and drive readiness, transition, and through-life management.

The role requires strong ITIL/ISO 20000 knowledge, UML/BPMN modelling, SIAM, and PRINCE2/Agile delivery. You will influence solution design, manage risks, and ensure security and compliance across services.