DV-Cleared Senior Service Architect - Design & Transition

Experis (Austria); Basingstoke; On-site; GBP 108,000 - 141,000; Full time

Job summary

Experis - ManpowerGroup seeks a DV Cleared Senior Service Architect to join a high-profile programme in Basingstoke onsite. The role focuses on defining and delivering service design artefacts that support operational acceptance and long-term service delivery.

You will work with stakeholders, project teams and technical architects to ensure scalable, compliant service solutions aligned with customer requirements, while managing risks and supporting through-life service management.

Qualifications

• Experience designing service management solutions in complex environments.
• Strong knowledge of ITIL, ITSM tools and service management best practices.
• Familiar with SIAM operating models and compliance considerations.
• Ability to map requirements and assess compliance with standards.

Responsibilities

• Provide service design direction based on customer requirements.
• Produce service design artefacts: HLDs, BPMN process models, compliance statements, and operational processes.
• Undertake Service Management impact assessments.
• Facilitate service readiness, transition, and exit activities.
• Support through-life management of services and technologies.
• Review peers' design collateral and escalate risks to the Domain Lead.
• Collaborate with Solution Owners and technical teams to influence design.

Skills

ITIL

ISO 20000

Service management

Stakeholder management

Communication

PRINCE2

Agile

UML

BPMN

SIAM

Tools

ITSM platforms

Enterprise Management tooling

UML

BPMN

Job description

Experis - ManpowerGroup seeks a DV Cleared Senior Service Architect to join a high-profile programme in Basingstoke onsite. The role focuses on defining and delivering service design artefacts that support operational acceptance and long-term service delivery.

You will work with stakeholders, project teams and technical architects to ensure scalable, compliant service solutions aligned with customer requirements, while managing risks and supporting through-life service management.