Senior Service Architect - DV Cleared

Free-Work; Stoke-on-Trent, Hart; Remote; GBP 90,000 - 120,000; Full time

Job summary

LA International is seeking a Senior Service Architect with an active DV clearance to lead service design across complex technology environments. You will own and author collateral, review peers' work, and drive readiness, transition, and through-life management.

The role requires strong ITIL/ISO 20000 knowledge, UML/BPMN modelling, SIAM, and PRINCE2/Agile delivery. You will influence solution design, manage risks, and ensure security and compliance across services.

Qualifications

• Strong service architecture and service management experience in complex tech environments.
• Deep knowledge of ITIL and ISO 20000 with ability to map and assess service design.
• Experience producing HLDs and service design documentation.
• Proficient in UML and BPMN for modelling and analysis.
• Familiarity with SIAM operating models and service transition.
• Excellent stakeholder management and influence across domains.

Responsibilities

• Own and author service design collateral including HLDs and BPMN models.
• Review peer documentation to ensure high quality standards.
• Undertake service management impact assessments across designs.
• Map customer requirements and demonstrate compliance with outcomes.
• Facilitate service readiness, acceptance, and through-life management.
• Support service transition and exit activities.
• Identify service risks and elevate them to the domain lead.
• Influence solution design to improve stability and efficiency.
• Collaborate with broader disciplines including Test and Security.

Skills

Service Architecture

Service Management

ITIL/ISO 20000

UML

BPMN

SIAM

Stakeholder management

Solution design influence

Education

ITIL Certification

PRINCE2/Agile

ISO 20000 related training

Tools

UML tools

BPMN tooling

ITSM tooling

Enterprise Management tooling

Job description

Senior Service Architect

Must have an Active DV Clearance

Senior Service Architect Responsibilities

• Own and author Service Design collateral, including HLDs, BPMN models, processes, procedures and compliance statements.
• Review Service Design documentation produced by peers and ensure appropriate quality standards are maintained.
• Undertake Service Management impact assessments across service and technology designs.
• Map customer requirements and demonstrate compliance against agreed outcomes.
• Facilitate service readiness and operational acceptance activities.
• Perform Service Transition and Exit Management activities.
• Support the through-life management of services and technologies.
• Identify and elevate service risks and issues to the appropriate domain lead.
• Work with the overall Solution Owner and influence solution design to improve service stability, supportability and efficiency.
• Contribute to wider disciplines including Test and Security.

Senior Service Architect Skills and Experience

• Strong Service Architecture and Service Management experience within complex technology environments.
• Strong knowledge of ITIL and ISO 20000 Service Management frameworks.
• Detailed understanding of ITIL processes, ITSM tooling and Enterprise Management tooling.
• Strong knowledge of Service Management concepts, techniques and service lifecycle principles.
• Experience producing HLDs and detailed Service Design documentation.
• Strong process and architecture modelling experience using UML and BPMN.
• Knowledge and experience of SIAM operating models.
• Experience with requirements mapping, compliance and Service Management impact assessments.
• Experience supporting Service Transition, Exit Management and operational readiness.
• Understanding of PRINCE2 and Agile programme and project delivery frameworks.
• Commercial understanding of schedules and Statements of Work.
• Strong stakeholder management skills with the ability to influence overall solution design.

Due to high volume of applications, only shortlisted CVs will be contacted.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.