Senior Service Architect

QinetiQ Limited; Manchester; On-site; GBP 70,000 - 80,000; Full time

Benefits offered by this job

Matched contribution pension scheme

Life assurance

Generous holiday allowance

Health Cash Plan

Private Medical Insurance

Dental Insurance

Employee discount portal

Armed Forces Covenant support

Volunteering opportunities

Job summary

QinetiQ Limited in the United Kingdom is seeking a Senior Service Architect to join our team at one of our main UK sites. You will design the service wrapper to provide service support and management for customer solutions and managed service propositions.

Day-to-day you’ll work with customer-facing teams to design and deliver service integration, support and management models to meet customer requirements and service or solution deliverables, following the principles within the Service Design

Qualifications

• Significant Experience in Service Design Transition and Service Architecture within large, complex organisations.
• The ability to mentor and lead others on the subject of service design and transition.
• Previous experience in converting customer business needs to solutions involving business Service Design and Portfolio Management.
• Proven experience identifying improvement to service delivery ensuring we are adding value to the services we provide to our customers.
• The ability to influence stakeholders and engage with customers across various positions and levels.

Responsibilities

• Leading and providing expert guidance on Service Management and Service Design & Transition, helping shape best practice across the Service Design team and wider business
• Collaborating with customer-facing teams to define service wrappers, support models, and service requirements for new customer solutions and service offerings
• Acting as a Subject Matter Expert in bids and proposals, identifying customer and business requirements and ensuring appropriate support models and associated costs are defined
• Developing, maintaining, and promoting SD&T frameworks, policies, processes, templates, and documentation to support consistent and effective project and programme delivery
• Engaging and influencing stakeholders to ensure SD&T processes are understood, adopted, and aligned with organisational governance requirements
• Leading the transition of services into live operation, working closely with Service Desk, Technical Operations, and SD&T colleagues to ensure operational readiness and ongoing support capability

Skills

Service Design

Service Architecture

Stakeholder Engagement

Mentoring

Customer Solutions

Education

ITIL Foundation

Job description

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Package: £70,000 - £80,000 (salary dependent on experience) + Benefits

Role ID: SF20458

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Senior Service Architect at any of our main UK sites, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

The Role

As a Senior Service Architect, you will be working in a both internal and customer facing role working across QinetiQ’s service portfolio designing the service wrapper to provide service support and management for customer solutions and managed service propositions into customers and key markets.

Day-to-day, you’ll work with customer-facing teams to design and deliver service integration, support and management models to meet customer requirements and service or solution deliverables, following the principles and processes within the Service Design and Transition framework.

Your responsibilities will include:

• Leading and providing expert guidance on Service Management and Service Design & Transition, helping shape best practice across the Service Design team and wider business
• Collaborating with customer-facing teams to define service wrappers, support models, and service requirements for new customer solutions and service offerings
• Acting as a Subject Matter Expert in bids and proposals, identifying customer and business requirements and ensuring appropriate support models and associated costs are defined
• Developing, maintaining, and promoting SD&T frameworks, policies, processes, templates, and documentation to support consistent and effective project and programme delivery
• Engaging and influencing stakeholders to ensure SD&T processes are understood, adopted, and aligned with organisational governance requirements
• Leading the transition of services into live operation, working closely with Service Desk, Technical Operations, and SD&T colleagues to ensure operational readiness and ongoing support capability

Essential experience of the Senior Service Architect:

• Significant Experience in Service Design Transition and Service Architecture within large, complex organisations
• The ability to mentor and lead others on the subject of service design and transition
• Previous experience in converting customer business needs to solutions involving business Service Design and Portfolio Management
• Proven experience identifying improvement to service delivery ensuring we are adding value to the services we provide to our customers
• The ability to influence stakeholders and engage with customers across various positions and levels

Essential qualifications for the Senior Service Architect:

• ITIL V3/ITIL4 foundation

We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.

This role is 37 hours per week based at any of our main UK sites with a minimum average site attendance of three days per week. Customer travel is required.

Multi-Site

QinetiQ operates state-of-the‑art facilities across the UK that focus on defence, security and technology innovation. These facilities enable QinetiQ to conduct a wide range of research, testing and development activities that support both military and civilian applications helping to advance technology and support national security.

Why Join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture . www.qinetiq.com/en/careers/life-at-qinetiq

• Matched contribution pension scheme, with life assurance
• Generous holiday allowance, with the option to purchase additional days
• Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
• Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
• We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
• Volunteering Opportunities - helping charities and local community

Our Recruitment Process:

We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.

Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in.

Please note that all applicants for this role must be willing to go through DV Clearance.