Senior Aftersales Advisor | Premium Brand Growth

Manor Royal Business District Limited; Crawley; Hybrid; GBP 34,000 - 45,000; Full time

Benefits offered by this job

25 days' annual leave

Life assurance & pension

Discounts on car servicing

Exclusive shopping & lifestyle perks

Performance bonus scheme

Tailored training

Career development

Life insurance

Pension

Referral bonuses

Job summary

Marshall Motor Group in Gatwick/Crawley area is seeking a Senior Aftersales Advisor to join the aftersales team. You will act as a vital link between customers and the workshop, ensuring smooth, satisfying service journeys and high levels of customer care.

You will nurture relationships from booking to completion, support and train colleagues, and handle complex inquiries while maintaining accurate administration. This full-time role offers comprehensive benefits and a strong career path.

Qualifications

• Previous Service Advisor or Parts Advisor experience.
• Customer-focused and able to manage expectations.
• Organised and detail-oriented.
• Committed to delivering a positive customer experience.

Responsibilities

• Manage and nurture customer relationships from booking through service completion.
• Support and train new team members within the Service department, driving performance and meeting KPIs.
• Act as a key point of contact, handling complex customer issues and working with management for solutions.
• Complete all administration accurately, maintaining high standards of customer care.

Job description

Marshall Motor Group in Gatwick/Crawley area is seeking a Senior Aftersales Advisor to join the aftersales team. You will act as a vital link between customers and the workshop, ensuring smooth, satisfying service journeys and high levels of customer care.

You will nurture relationships from booking to completion, support and train colleagues, and handle complex inquiries while maintaining accurate administration. This full-time role offers comprehensive benefits and a strong career path.