Senior Customer Service Advisor

Barclays; Witney; On-site; GBP 27,000 - 32,000; Full time

Job summary

Join a leading company as a Senior Customer Service Advisor, where you will provide exceptional service to customers, resolve complex queries, and collaborate with teams to enhance customer care processes. Enjoy a competitive salary and comprehensive benefits while growing your career.

Benefits

Pension Plan

Private Medical Insurance

Life Insurance

Income Protection

Qualifications

• Experience in customer service, retail, or hospitality.
• Ability to resolve complex customer needs.

Responsibilities

• Provide customer service via chat, email, and phone.
• Address complex customer needs with personalized resolutions.
• Collaborate across teams to improve customer care processes.

Skills

Customer Service

Empathy

Communication

Job description

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role supporting customers with complex queries, this is your chance to bring your passion for helping people to a role where your empathy, dedication, and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at local hubs, offering expertise, guidance, and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, with a starting salary of £27,500. You’ll enjoy a comprehensive benefits package, including a pension plan, private medical insurance, life insurance, and income protection. With full training and support from our collaborative team, we’ll ensure you have everything needed to succeed and grow with us.

At Barclays, we’re not just offering a role—we’re offering a career.

Purpose of the role

To provide exceptional customer service while resolving complex customer needs and requests.

Accountabilities

• Provide customer service through various communication channels including chat, email, and phone.
• Address complex customer needs with personalized resolutions.
• Collaborate across teams to align customer care processes.
• Identify areas for improvement, recommend changes, and coach colleagues.
• Develop and implement customer care procedures to mitigate risks and ensure efficiency.
• Resolve inquiries related to bank products and services, such as account balances, transactions, and payments.
• Create reports and presentations on customer care performance for internal stakeholders.
• Stay informed on industry trends to implement best practices for customer care.

Analyst Expectations

• Meet stakeholder and customer needs through expert advice and support.
• Perform activities promptly and to high standards, impacting related roles.
• Manage specific processes within a team, potentially leading and supervising team members.
• Demonstrate leadership behaviors, including listening, inspiring, aligning, and developing others.
• Manage workload independently, participate in projects, and ensure compliance with rules and regulations.
• Build understanding of how teams contribute to broader objectives and develop operational expertise.
• Make judgments based on experience, evaluate options, and communicate effectively with customers.

All colleagues are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and to demonstrate the Barclays Mindset—Empower, Challenge, and Drive.