Senior Service Advisor

Sytner Group; Portsmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Senior Service Advisor, where your customer-first approach will shine. In this dynamic role, you will be the vital link between customers and the workshop, ensuring outstanding service and satisfaction. With flexible working patterns and comprehensive training provided, this position is perfect for those eager to learn and grow. Enjoy an industry-leading benefits package, including enhanced holiday entitlement and career development opportunities, all while working in a supportive environment that values diversity and inclusion.

Benefits

Enhanced Holiday Entitlement – 33 days including bank holidays

Industry-leading Maternity, Paternity, and Adoption Pay

Career Development opportunities

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One paid voluntary/community work day per year

Qualifications

• Strong customer service background beneficial.
• Excellent organizational and administrative skills required.

Responsibilities

• Provide outstanding customer care and act as a link between customers and the workshop.
• Inform and consult on vehicle servicing and keep customers updated.

Skills

Customer Service

Organizational Skills

Attention to Detail

Education

High School Diploma

Tools

Kerridge

Job description

About The Role

We have an excellent opportunity available for a motivated Senior Service Advisor to join our team at Sytner Sunningdale.

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keep the customer updated at every stage, and answer any questions or queries they may have. You will liaise with technicians/workshop control about vehicle statuses and ensure vehicles are ready on time. Additionally, you will offer the best advice on our products and services to our customers.

This role requires a customer-first approach; you'll take the time to talk to people, build genuine rapport, and identify exactly what our customers want and need.

Sytner Senior Service Advisors work flexible patterns, which may include weekends, to provide the highest levels of service.

About You

No previous experience is necessary; we welcome applications from individuals eager to learn and progress. Training is provided through our dedicated in-house Learning & Development team and manufacturer courses run by BMW to support your career development.

Ideally, you will have excellent organisational and administrative skills with good attention to detail. A strong customer service background is beneficial, as you will be delivering high levels of satisfaction in a busy environment. Working knowledge of Kerridge would be advantageous but is not essential.

Why Sytner?

Sytner Group offers an industry-leading benefits package and is committed to creating an environment where everyone feels valued, appreciated, and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days including bank holidays
• Industry-leading Maternity, Paternity, and Adoption Pay
• Career Development opportunities
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One paid voluntary/community work day per year

We value diversity and inclusion and welcome applications from individuals of all backgrounds. We are committed to providing reasonable adjustments during the recruitment process.

Our group represents over 23 prestigious vehicle brands across 140 UK dealerships. We pride ourselves on developing talent and building careers, with recent colleague engagement scores of 89%.

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