Senior Service Advisor | Career Growth & Modern Auto Tech

Auto Skills UK; Chelmsford; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Salary £35k+

Weekdays

1 in 3 Saturdays

Career progression

Professional development

Team environment

Modern technology

Referral programme

Growing business

Job summary

Auto Skills UK in Chelmsford is seeking a Senior Service Advisor to join our growing automotive business. You will be the key link between customers and the workshop, managing bookings, services and repairs from initial contact to vehicle collection.

This role requires strong customer service skills, knowledge of servicing and repair processes, and excellent communication with customers, technicians and management.

Qualifications

• Experience as a Service Advisor or Aftersales Advisor.
• Strong knowledge of automotive servicing, repairs and parts.
• Excellent communication and organisational skills.
• Proficient with Microsoft Office.

Responsibilities

• Take service and warranty bookings and update internal systems.
• Welcome customers and identify servicing and repair needs.
• Discuss warranty, servicing and repair requirements with customers.
• Promote servicing and additional work where appropriate.
• Prepare and issue repair orders to workshop technicians.
• Provide technicians with relevant customer and vehicle information.
• Keep customers updated on progress, costs and delays.
• Ensure work is completed to standard and on time.
• Record labour, parts and materials on job cards.
• Prepare invoices and process customer payments.
• Maintain warranty documentation and procedures.

Skills

Customer service

Communication

Organisational skills

Microsoft Office

Attention to detail

Teamwork

Tools

MS Office

Job description

Auto Skills UK in Chelmsford is seeking a Senior Service Advisor to join our growing automotive business. You will be the key link between customers and the workshop, managing bookings, services and repairs from initial contact to vehicle collection.

This role requires strong customer service skills, knowledge of servicing and repair processes, and excellent communication with customers, technicians and management.