Senior Service Advisor - 5-Star Customer Experience

Hallmark Solutions Ltd.; Belfast City District; Hybrid; GBP 18,000 - 26,000; Full time

Job summary

Mercedes-Benz Belfast is seeking a motivated Service Advisor or Manager to join their team in Belfast. The role focuses on delivering a five-star customer experience, handling high-paced customer interactions, and maintaining strong administrative support. A full, valid driving licence is required for insurance purposes.

Ideal candidates will have the motor trade background, confident communication skills, and a drive to meet financial targets in a dynamic service environment.

Qualifications

• Current Service Advisor or Manager in the motor trade.
• Confident communication skills.
• Enthusiasm for delivering a 5-star customer experience.
• Driven and thrives in a fast-paced environment.
• Possess a full, valid driving licence (aged over 21 for insurance purposes).
• Strong administrative skills.
• At least 5 GCSEs at Grade C or above (or equivalent).
• Motivated and ambitious to achieve financial targets.

Skills

Confident communication

5-star customer experience

Thrives in fast-paced environment

Strong administrative skills

Education

GCSEs (5 at grade C or above)

Job description

Mercedes-Benz Belfast is seeking a motivated Service Advisor or Manager to join their team in Belfast. The role focuses on delivering a five-star customer experience, handling high-paced customer interactions, and maintaining strong administrative support. A full, valid driving licence is required for insurance purposes.

Ideal candidates will have the motor trade background, confident communication skills, and a drive to meet financial targets in a dynamic service environment.