CRM/MBB/26 - Customer Support Advisor

Hallmark Solutions Ltd.; Belfast City District; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Mercedes-Benz Belfast is looking for a motivated person to join our customer service sales team, delivering outstanding service throughout the sales journey and helping customers from inquiry to purchase and aftercare.

The ideal candidate will have at least 1 year of experience in a customer service sales role, with a good working knowledge of computerised systems and CDK. You will be a strong team player, with excellent communication, attention to detail and a flexible approach to working hours.

Qualifications

• Minimum of 1 year’s experience in a customer service sales role.
• Experience in motor trade is desirable but not essential.
• Strong working knowledge of computerised systems such as customer databases.
• Experience of CDK would be beneficial.
• Be a strong team player with a professional approach.
• Excellent communication and presentation skills.
• Attention to detail with a flexible approach to working hours.

Responsibilities

• Deliver excellent customer service throughout the sales journey.
• Meet and exceed sales targets.
• Work as part of a team to support customers in a busy dealership.
• Maintain accurate customer data and records.

Skills

Customer service

Sales

Team player

Communication skills

Attention to detail

Flexible hours

Tools

CDK

Job description

Mercedes-Benz, Belfast 6 Boucher Crescent BT12 6HU

Are you a motivated individual who enjoys meeting and exceeding targets?

Are you passionate about delivering the best service for customers at all stages of their sales journey?

The ideal person will have/be:

• A minimum of 1 years’ experience in a customer service sales role is essential.
• Experience of working in a similar role in the motor trade is desirable but not essential.
• A strong working knowledge of computerised systems such as customer databases.
• Experience of CDK would be beneficial.
• Be a strong team player who is energised by variety and responsibility.
• Demonstrate a professional and confident approach in dealing with both staff and customers.
• Excellent communication and presentation skills.
• Be attentive to detail.
• A flexible approach to working hours is required.

Downloads

Job Description