Senior Service Advisor

Venatu Consulting Ltd; Nottingham; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading company is hiring a Service Advisor in Nottingham to enhance customer interactions. The role focuses on communication, smooth workshop operations, and administrative support within the team. With a competitive salary and opportunities for career growth, this position suits those with customer service experience, ideally within the automotive field.

Benefits

Competitive salary with bonus potential

Company pension scheme

Staff discounts on services

Loyalty and long-service rewards

Staff referral programme

Opportunities for career growth

Qualifications

• Solid experience in customer service.
• Confident on the phone and using computers.

Responsibilities

• Communicating with customers both in person and over the phone.
• Assigning work to technicians and managing appointments.
• Explaining repairs clearly and ordering parts.

Skills

Customer service

Communication

Team player

Calm under pressure

Job description

Social network you want to login/join with:

We're Hiring: Service Advisor - Nottingham

Start Date: ASAP

Salary: £28,000 basic + bonus potential (OTE up to £30k)

Hours:

• Monday to Friday: 8:30am - 5:30pm
• Alternate Saturdays: 8:30am - 1:00pm

About the Role

We're looking for a friendly and organised Service Advisor to join our team in Nottingham. If you've got great customer service skills and enjoy working in a fast-paced environment, this could be a perfect fit.

What You'll Be Doing

• Talking to customers both in person and over the phone-clear communication is key.
• Keeping things running smoothly in the workshop by assigning work to our technicians promptly.
• Explaining repairs to customers in a way they'll understand and getting approval for the work.
• Ordering parts from suppliers and logging them into the system when they arrive.
• Managing email enquiries and booking in customer appointments.
• Supporting your team and managers with key admin tasks.
• Following company procedures and completing training as needed.

What We're Looking For

• Solid experience in customer service-automotive industry experience is a bonus, but not a must.
• Confident on the phone and comfortable using computers.
• Someone who can stay calm under pressure and keep things moving.
• A team player who's ready to pitch in wherever needed.

What You'll Get in Return

• A competitive salary with bonus potential (earn up to £30k).
• No Sundays or bank holiday work.
• Company pension scheme.
• Staff discounts on servicing, MOTs, and repairs.
• Loyalty and long-service rewards.
• A staff referral programme.
• Real opportunities to grow your career in a supportive environment.