Customer Service Specialist - German Speaking

JR United Kingdom; Doncaster; Remote; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise leader dans le domaine des services de relocalisation recherche un Spécialiste du Service Client parlant allemand pour un poste à distance. Les responsabilités incluent le maintien des niveaux de service, la gestion de la documentation et le soutien au processus de relocalisation pour les clients. Une formation et un soutien seront fournis, et une expérience préalable dans ce domaine est un plus.

Qualifications

• 2+ years’ experience in customer service / coordination.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Strong organisational and analytical skills.

Responsibilities

• Maintain high customer service levels in line with company KPIs.
• Build effective relationships with clients and assist in service delivery.
• Administer the relocation process for assignees.

Skills

Customer service

Organisation

Multi-tasking

Attention to detail

Analytical skills

Initiative

Teamwork

Tools

Microsoft Office

Excel

Word

Job description

Social network you want to login/join with:

Customer Service Specialist - German Speaking, doncaster

col-narrow-left

Client:

Alchemy Global Talent Solutions

Location:

doncaster, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

6

Posted:

04.06.2025

Expiry Date:

19.07.2025

col-wide

Job Description:

We have a new remote position available for a Fluent German Customer Service Specialist to join a leading relocation service provider.

Responsibilities:

• Maintain high customer services levels in line with company KPIs
• Build effective relationships with clients and assist the team in service delivery
• Preparation of documentation for assignees
• Responsible for data integrity for assignee records
• Filing and uploading relevant assignment documentation to the system
• Assist with regular and miscellaneous reporting
• Serve as the coordinator and owner of the relocation process for assignees
• Administration of mobility policy & logistical support
• Provide support to the team in ad-hoc duties
• Training and support will be provided

Key requirements:

• 2+ years’ experience in a customer service / coordination position
• Excellent customer service, organisation and multi-tasking skills
• Experience in the Relocation, Global Mobility or related industry is preferred but is not essential
• Experience travelling and living abroad preferred
• Ability to work with own initiative as well as part of a team
• Excellent analytical skills and attention to detail and thrives in a fast-paced working environment
• Strong organisational skills, proactive approach
• Ability to prioritise workload and meet deadlines
• Enthusiastic, keen to learn and adaptable to new administrative processes
• Competent IT user of Microsoft Office, particularly Excel and Word