Senior Service Advisor Nottingham Service & Support

Hgvtraders; Nottingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in the automotive sector is seeking a dedicated Service Advisor to join their team. This role involves preparing job cards, managing service bookings, and providing exceptional customer service. The company, a family-owned business with over a century of experience, operates across multiple locations and prides itself on its commitment to quality and customer satisfaction. If you are passionate about delivering great service and enjoy working in a collaborative environment, this position offers a fantastic opportunity to grow your career in a supportive and dynamic setting.

Qualifications

• Experience with Kerridge DMS system and customer service.
• Ability to manage service bookings and communicate effectively.

Responsibilities

• Prepare job cards and raise invoices based on work carried out.
• Manage service bookings and liaise with technicians and subcontractors.

Skills

Kerridge DMS system

Customer service

Communication

Team collaboration

Education

High school diploma

Relevant vocational training

Tools

Telephone systems

Invoice management software

Job description

Working Hours

8:30am – 5:00pm, Monday to Friday

Main Duties and Responsibilities

• Preparing job cards & raising invoices in line with works carried out & manufacturer guidelines using Kerridge DMS system, and outside customer authorisation platforms.
• Answering the telephone & dealing with customer enquiries.
• Dealing with customer enquiries on the Service Reception counter.
• Liaising with the team of technicians.
• Managing the shifts work load in accordance with customer expectations.
• Managing service bookings on day to day basis.
• Liaising with Subcontractors to arrange works and chasing when required.
• Keeping customers up to date with requests, costs and authorisations.
• Complete estimates accurately, clearly and quickly.
• To take service department bookings ensuring efficient workshop loading, whilst attending to all customer requirements in an efficient manner.

About the Company

Sherwood Truck and Van, part of Guest Group is proud to be the UK’s largest Iveco Dealer Group & Fiat Van Dealer, we have been a family owned and run business for over a century.

The Group now operates out of 13 full service dealerships spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire.