Senior Service Advisor

Recruitment Helpline; Newcastle upon Tyne; On-site; GBP 24,000 - 32,000; Full time

Job summary

A well-established company in Newcastle upon Tyne is seeking an Experienced Senior Service Advisor. This role involves booking jobs, managing customer interactions, and ensuring high-quality service within a friendly team environment. With a full-time, permanent position offering competitive pay and benefits, this is an excellent opportunity for someone with automotive experience.

Benefits

Company pension

On-site parking

Qualifications

• Experience in the automotive industry.
• Good understanding of the repair process.
• Full UK driving licence.

Responsibilities

• Booking in jobs and organizing parts for repairs.
• Quoting and invoicing customers.
• Providing excellent customer service and maintaining relationships.

Skills

Customer service

Organizational skills

Communication

Job description

An excellent opportunity for an Experienced Senior Service Advisor to join a well-established company based in Newburn.

Job Type: Full-Time, Permanent.

Salary: Competitive.

Location: Newburn, Newcastle upon Tyne.

The Company:

They have the combined experience of over 80 years in the automotive industry and their mission is to carry out MOTs, motor vehicle & LCV servicing and repairs to approved standards as well as delivering unbeatable customer service every time.

They are a family friendly garage, and you will not be just a number.

About the Role:

They are seeking someone who is confident in their work and displays a professional manner when liaising with other members of the team, suppliers and customers.

Outline of Roles and Responsibilities:

• Booking in jobs
• Organise ordering of parts for vehicle repairs at a competitive price
• Pricing any additional work required, contacting customer for authorisation and passing back through to workshop
• Quoting and invoicing customers
• Dealing with aftercare enquiries
• Organising job cards
• Basic workshop administration
• Monitor technician efficiencies
• Checking customers vehicles onto site and checking out loan vehicles.
• Monitoring progress through the workshop.
• Liaising with the customer throughout.
• Provide excellent customer service, maintain and develop relationships.
• Handling money and organising banking when required
• Key holder

Experience required:

• This role would suit somebody who has experience of working in the Automotive Industry and has a good understanding of the repair process.
• Must have previous experience working as a similar role.
• Excellent customer service skills.
• A full UK driving licence is required.

Benefits:

• Company pension
• On-site parking

Schedule:

• Day shift
• Monday to Friday, 8.30am to 5.30pm
• Weekend, every other Saturday 8.30am to 12.30pm

If you feel that you have the relative skills/attributes to fulfil this role then please apply now!

The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.