Service Advisor

Lookers Motor Group Limited; Newcastle upon Tyne; On-site; GBP 26,000 - 34,000; Full time

Job summary

A leading automotive retailer seeks a Service Advisor to join their growing team in Newcastle. This role is vital for delivering a premium customer experience, involving booking services, processing warranty claims, and providing essential customer support. Candidates must possess a strong customer service background and be effective communicators in a dynamic work environment.

Benefits

Competitive salary

Comprehensive training

Employee assistance programme

Enhanced maternity and paternity leave

Generous annual leave allowance

Qualifications

• Previous experience in service advising or customer relations is desirable.
• Ability to work in a fast-paced, target-driven environment.
• Strong communication skills and a customer-first approach.

Responsibilities

• Communicating with customers for service, repair, and MOT bookings.
• Maintaining accurate customer records and updating systems.
• Advising on warranty cover and upselling additional services.

Skills

Communication

Teamwork

Organizational Skills

Customer Service Orientation

Education

Experience in Customer Service or Administration

Tools

Kerridge

ADP

Job description

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• Salary: Up to £34,000 OTE per annum, including £26,000 to £28,000 basic (depending on experience)
• Hours: 42 hours per week, between Monday to Friday 08:00 to 17:30 and Saturdays 08:00 to 12:30 on rota basis
  
  
  

GBP £34,000.00/Yr.

Overview

Job Vacancy: Service Advisor

• Location: Newcastle Skoda / Kia
• Department: Service
• Salary: Up to £34,000 OTE per annum, including £26,000 to £28,000 basic (depending on experience)
• Hours: 42 hours per week, between Monday to Friday 08:00 to 17:30 and Saturdays 08:00 to 12:30 on rota basis
  
  
  

About The Role

Lookers Skoda / Kia in Newcastle are recruiting for an experienced Senior Service Advisor to join our Service Team. Our Service Advisors play an important role in providing our customers with a personalised, premium experience as they come back to us time and time again for servicing, MOT and repairs. It is their job to demonstrate their knowledge and expertise so that our customers have all the information they require when making decisions about the servicing of their vehicle.

This role is fundamental within our Aftersales department! Day-to-day you’ll be responsible for processing warranty claims, booking Services and MOTs, ensuring all customer records are accurate and liaising with customers face-to-face, over the phone and via email. We are looking for an individual with a customer service or admin background “serviced” to perfection!

If you're passionate about customer service and thrive on representing an innovative brand, this role is made for you. You’ll be part of a close-knit team, with full support from management to help you grow. This is a truly amazing role that will give the right person the chance to develop their career with a market leader!

Key Responsibilities

• Communicating efficiently with all Customers for Service, repair and MOT bookings
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Maintaining accurate customer records, and updating the systems when any bookings have been made
• Ad-hoc administration tasks as given from the Aftersales Manager
  
  
  

Skills & Competencies

• Exceptional communication skills, with a customer-first approach
• Strong teamworking abilities, alongside effective organisation and time management
• Confidence working in a fast-paced, target-driven environment
• Service administrator or Advisor experience gained from a leading automotive dealer is desirable. Technical knowledge would be an advantage also.
• You’ll be energetic, have a warm personality and a real passion for delivering a first-class customer experience
• Previous experienceusing Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
  
  
  

What We Offer

• Competitive salary of up to £28,000 basic, plus Service Bonus of £6,000 (uncapped)
• Comprehensive training and development opportunities, with room to grow within Lookers
• A welcoming, inclusive, and supportive workplace culture focused on excellence and employee well-being.
  
  
  

Why Lookers?

At Lookers, we don’t just hire people; we invest in them. By joining our team, you’ll gain access to opportunities for professional growth, work with industry-leading brands, and contribute to delivering exceptional service to our customers.

Ready to take the next step in your career? Apply today and let’s achieve great things together!

About Us

We are one of the top automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.

• Competitive salaries with clear pay scales in place as you develop
• Generous annual leave allowance that increases with length of service
• Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
• Critical illness cover after 2 years plus life assurance and free will writing service
• Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
• Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being
  
  
  

Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive a driver's licence check will also be carried out.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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