Senior Service Advisor

Lookers; Newcastle upon Tyne; On-site; GBP 28,000 - 34,000; Full time

Job summary

Ein etabliertes Unternehmen im Automobilsektor sucht einen erfahrenen Senior Service Advisor, um die Kundenreise zu leiten und erstklassigen Service zu bieten. In dieser spannenden Rolle sind Sie für die Organisation von MOTs, Services und Reparaturen verantwortlich und arbeiten eng mit dem Managementteam zusammen, um die Kundenzufriedenheit sicherzustellen. Sie profitieren von kontinuierlichen Schulungsmöglichkeiten und haben die Chance, in einem dynamischen Umfeld zu wachsen. Wenn Sie eine Leidenschaft für den Motorhandel haben und bereit sind, Verantwortung zu übernehmen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Erweiterte Urlaubstage, die mit der Dienstzeit zunehmen

Krankheitsabsicherung nach 2 Jahren

Lebensversicherung

Kostenloser Zugang zu Unterstützung 24/7

Mental Health Unterstützung 24/7

Erweiterte bezahlte Elternzeit

Qualifications

• Erfahrung als Service Advisor im Motorhandel ist erforderlich.
• Ausgezeichnete Kommunikationsfähigkeiten und Detailgenauigkeit sind wichtig.

Responsibilities

• Übernahme der gesamten Kundenreise im Servicebereich.
• Verantwortung für die Service-Theke und Unterstützung des Managements.

Skills

Kommunikationsfähigkeiten

Aufmerksamkeit zum Detail

Erfahrung im Motorhandel

Tools

Kerridge

ADP

Job description

OTE

GBP £34,000.00/Yr.

Overview

Newcastle Kia SKODA 42 hours per week between Monday - Friday 08:00 & 17:30 and Saturday on rota 08:00 & 12:30

Salary: up to £34,000 OTE (basic £28,000 plus bonus)

Are you an experienced Service Advisor looking to accelerate your career? Are you ready to increase your level of responsibility within the Service department?

As a Senior Service Advisor, you'll take ownership of the full customer journey. You'll have excellent communication skills, demonstrated by arranging MOTs, Services, and Repairs via telephone for our Customers. Also, you'll be expected to pay close attention to detail when finalising any paperwork after the Customer's car has left the garage. You'll be in charge of the Service desk at times, supporting the management team in order to continue providing Lookers' first class customer service.

This role will enable you to continue progressing your career at Lookers, as you will benefit from continuous training opportunities through our in-house brand development as well as learning from the Service Manager.

You must have previous experience working in the Motor Trade to be considered for this opportunity. Having knowledge of Kerridge / ADP or other automotive systems would be a huge advantage.

You may be expected to drive some of the most prestigious cars on the market, therefore a full UK driving licence is a must.

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email [e-mail].

About us

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK and Ireland. We recognise the hard work, flexibility, and commitment of our people so we offer an industry-leading benefits package. This includes competitive basic salaries plus:

• Enhanced holidays that increase with service
• Critical illness cover after 2 years and Life Assurance
• Smart Health - free access to support 24 hours a day, 365 days a year
• Mental Health support available 24 hours a day, 365 days a year: Mental Health Aiders on site/online, EveryMind, and much more
• Enhanced paid maternity, paternity, and adoption leave

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So, what are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address, and credit history. We may also conduct a criminal record check and a driving license check.